IT Systems Operations Engineer

🕒 Setembro 2

🌵 Arizona – Remoto

🌵 Arizona – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⛑ DevOps & Engenheiro de Confiabilidade do Site (SRE)

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 11%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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DriveTime

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

🚘 Automotivo

📦 Logística

📣 Marketing

Automotive • Logistics • Marketing

A DriveTime é uma renomada empresa de varejo automotivo focada em revolucionar a jornada de compra de carros. A empresa se orgulha de oferecer uma abordagem de preços transparente, eliminando barganhas e oferecendo uma experiência de atendimento ao cliente incomparável. A DriveTime opera centros de recondicionamento para revitalizar veículos usados, com treinamento abrangente e equipamentos de última geração. As operações da empresa são otimizadas para produtividade e suporte ao cliente, com uma equipe dinâmica envolvida no serviço de empréstimos e funções corporativas. A DriveTime está comprometida em criar um impacto positivo ao promover um ambiente de trabalho de apoio que valoriza integridade, colaboração e diversidade de origens.

Descrição

• Design and configure ITOM alerting, incident prioritization rules, escalation workflows, and response processes within Freshservice • Build integrations between monitoring and observability tools and Freshservice to automate incident creation and prioritization • Partner with Infrastructure, DevOps, Security, and Service Desk teams to align operational priorities with asset criticality and business impact • Define and maintain SLA tiers, priority matrices, playbooks, and operational governance standards • Lead the development and ongoing maturity of Asset Management and CMDB capabilities within Freshservice • Define CI classes, asset types, attribute structures, and relationship maps • Configure and maintain asset discovery solutions and automated asset lifecycle tracking • Establish governance processes for data accuracy, ownership, compliance, and audit readiness • Design and implement Change Management workflows, including approvals, CAB processes, risk assessments, templates, and notifications • Integrate Change Management with CMDB data to provide visibility into impacted assets and configuration items • Create metrics, dashboards, and reporting solutions to measure process adoption, compliance, and operational effectiveness • Build Release Management processes for planning, scheduling, communication, tracking, and post-release reviews • Integrate release pipelines with change records and CMDB data for end-to-end deployment traceability • Develop release calendars, stakeholder communications, approval checkpoints, and deployment governance standards • Configure workflow schemes, fields, permissions, notifications, and platform administration settings across Freshservice modules • Build and maintain integrations using REST APIs, webhooks, middleware, SSO, LDAP, and related technologies • Coordinate platform upgrades, maintenance activities, and ongoing platform optimization • Create and maintain runbooks, documentation, process maps, and configuration records • Participate in on-call support for critical ITSM platform issues and escalations

🎯 Requisitos

• 3-5 years of hands-on ITSM platform administration experience • Significant experience in at least two platforms such as Freshservice, ServiceNow, Jira Service Management, Vivantio, or similar solutions • Bachelor’s degree in Information Technology or a related field, or equivalent work experience • Proven experience building or significantly expanding Asset Management and CMDB practices, including CI schema design, discovery configuration, and data governance • Experience implementing Change Management and/or Release Management processes aligned to ITIL v3 or ITIL v4 frameworks • Experience gathering requirements from cross-functional IT stakeholders and translating them into platform configurations and business solutions • Working knowledge of REST APIs, webhooks, and integration methodologies • Strong reporting, dashboard development, KPI creation, and analytical capabilities • Excellent written and verbal communication skills, with experience documenting processes and presenting to stakeholders • Freshservice platform experience, including Freshservice ITSM, ITOM, or ITAM certifications (nice to have) • ITIL Foundation certification (v3 or v4) (nice to have) • Experience with infrastructure and network discovery tools, including Freshservice Discovery Agent, Nmap, or similar technologies (nice to have) • Familiarity with ServiceNow, Jira Service Management, Vivantio, Splunk, Jira, or Statuspage (nice to have) • Basic SQL and/or JQL experience for reporting and analysis (nice to have) • Understanding of SSO, SAML, LDAP, SSL, and authentication best practices (nice to have) • Experience supporting platform migrations, greenfield implementations, or large-scale ITSM transformations (nice to have) • Successful completion of background and drug screening • Must work from an approved city and state • Must have a conducive and quiet home workspace with reliable and secure internet

🏖️ Benefícios

• Work From Home from an approved city & state with a conducive, quiet workspace and reliable, secure internet • Medical, dental, and vision insurance, with the employer covering a sizable amount of insurance premiums • 401(k) • Company-paid life insurance • Short- and long-term disability coverage • Professional growth opportunities • Tuition reimbursement • Wellness program with self-guided coaching and journeys, cash incentives, and discounts on medical premiums • Competitive pay • Paid time off for full-time roles, including wellness days, holidays, and personal time • Vacation time for part-time employees, accrued based on hours worked