Forward Deployed Engineer

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Dropzone AI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

🔒 Cibersegurança

🤖 Inteligência Artificial

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

A Dropzone AI é uma empresa de cibersegurança orientada por inteligência artificial que fornece analistas SOC (Centro de Operações de Segurança) autônomos, impulsionados por LLM, para investigar, avaliar e resolver alertas de segurança automaticamente. Seu produto SaaS se integra a SIEMs, EDRs, sistemas de nuvem e identidade, entre outras ferramentas de segurança, para oferecer cobertura de alertas 24/7, reduzir o tempo médio de resposta (MTTR) e escalar operações de SOC para empresas e MSSPs. A Dropzone AI se posiciona como uma solução SOC aumentada por IA que se implementa rapidamente via APIs, enfatiza controles com intervenção humana e foca em melhorar a eficiência, precisão e produtividade dos analistas de SOC.

Descrição

• Support strategic customer accounts as a technical and operationalization-focused resource. • Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner. • Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts. • Review Dropzone investigations to identify tuning opportunities, outcome alignment gaps, workflow friction, and areas where customer trust can improve. • Draft and refine tuning recommendations based on each customer’s specific environment, workflows, policies, and analyst expectations. • Configure response workflows, notifications, escalation paths, and customer-approved behaviors. • Translate customer SOC practices into precise, approved Dropzone behavior. • Help customers identify functional alternatives or product-supported paths before escalating product gaps. • Open and document internal support or product cases when customer needs cannot be met through existing functionality. • Produce tuning, efficacy, and operationalization reports for strategic accounts. • Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators. • Partner with Product and Engineering to escalate product gaps with clear evidence and customer context. • Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance. • Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.

🎯 Requisitos

• 4+ years experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer. • Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations. • Technical acumen in areas such as scripting, development, APIs, integrations, networking, SRE, CloudOps, DevOps, or security automation. • Ability to translate ambiguous customer context into precise technical configuration. • Strong written and verbal communication. • Excellent judgment around customer requests, product gaps, risk, scope, and escalation paths. • Ability to manage multiple customer workstreams with strong follow-through. • Comfort working directly with customers as well as operating behind the scenes with TAMs, Product, and Engineering. • Comfortable working in an early-stage environment with ambiguity and high ownership. • Early-stage startup mindset.

🏖️ Benefícios

• company paid health insurance • 401K Plan with employer match • Self-Managed PTO • parental leave • generous benefits package