Field Service Specialist

🕒 Setembro 28

🌽 Illinois, New York, +5 estados a mais – Remoto

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⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🦅 Patrocina Visto H1B

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👻 Score fantasma 12%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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DTE

11 - 50 funcionários

Fundada em 2013

🏭 Manufatura

🔬 Ciência

💰 Series A em 2023-06

Manufacturing • Science • Technology

A DTE está transformando a indústria global de metais com tecnologia que oferece análise de composição em tempo real em metais líquidos, proporcionando soluções que melhoram a eficiência dos processos, a sustentabilidade e a segurança na fabricação e reciclagem de metais. Sua tecnologia LP-LIBS permite uma análise elementar de referência diretamente do metal líquido em menos de 60 segundos após a amostragem, podendo ser implementada em vários pontos da cadeia de valor dos metais, incluindo fundições primárias, plantas de reciclagem e fabricantes finais.

Descrição

• Receive, unpack, install, and commission metal production analytical devices at customer sites • Ensure installations and service work meet high standards of quality, safety, and schedule adherence • Implement DTE solutions and train customer operators • Service, maintain, and repair installed solutions, including providing remote technical support • Confirm customer site readiness, including power, utilities, access, lifting, and safety approvals • Participate in the on-call rota for remote and on-site support • Respond within agreed service commitments • Provide feedback to Product and Engineering to drive continuous improvement • Work closely with customers during installation, start-up, and service visits • Configure equipment to meet operational requirements • Serve as a key point of contact throughout installation and maintenance activities

🎯 Requisitos

• Based in the United States • B.Sc. in Engineering or a related technical discipline, or equivalent relevant experience • 3+ years of experience in assembly, field service, or technical support roles involving electronic or industrial equipment • Familiarity with troubleshooting methodologies for automated control systems and logic • Strong analytical skills and a practical problem-solving mindset • Ability to work hands-on with prototypes, testing, troubleshooting, and product improvement • Strong focus on safety, reliability, and quality • Able to meet customer site access requirements, including safety training, medical or drug screening, and background checks • Comfortable working in hot, noisy casthouse environments, wearing personal protective equipment and handling equipment components • Experience in metals, foundry, or other heavy industrial environments is a plus • Electrical training, certification, or licensure is a plus • Excellent English communication skills; other languages are a plus • Must live within easy driving distance of a major airport • Willing and able to travel approximately 50% within the United States • Must already be authorized to work in the United States • Valid driver’s license and passport required

🏖️ Benefícios

• Full-time permanent employment • Approximately 75% travel to support customer operations and deployments • Occasional travel to DTE headquarters in Iceland for training and product familiarization • Inclusive workplace environment • Safety training and product familiarization

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