Patient Account Analyst

🔥 3 horas atrás

🌲 North Carolina – Remoto

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⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista

👻 Score fantasma 10%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Duke University Health System

10.000+ funcionários

🏥 Saúde

📚 Educação

💰 $129.600 Grant em 2022-12

Healthcare • Education

O Duke University Health System é um sistema de saúde acadêmico (sob a marca Duke Health) que oferece atendimento clínico, serviços ao paciente, pesquisa e educação através de múltiplas divisões integradas. Suas ofertas incluem laboratórios clínicos, cuidados primários, atendimento domiciliar e hospice, gestão de receita de pacientes, soluções de tecnologia em saúde e serviços de transporte como o Duke Life Flight. A organização enfatiza o avanço da saúde através do cuidado ao paciente, desenvolvimento da força de trabalho e inovação — resumido por sua missão “Avançando em Saúde Juntos” — e é reconhecida por segurança, qualidade e cultura como empregador.

Descrição

• Coordinate, prepare and analyze complex accounts receivable and/or financial reports • Review and analyze trends and advise PRMO, DUHS and PDC leadership on conclusions and recommendations • Identify process improvements involving staff education/training, operational workflows, system enhancements and external payer policy changes • Enter ServiceNow tickets for billing and collections system changes • Perform positive and negative testing of system changes and validate processes after production deployment • Collaborate with the DHTS Maestro Care team to communicate operational needs, coordinate testing and ensure timely ticket resolution • Serve as an expert resource to leadership and support decision-making and change management • Become a subject matter expert on system logic and functionality • Lead system upgrade testing, including parallel testing and feedback to leadership • Initiate and implement system logic changes based on payer bulletins and guidelines • Identify accounts receivable trends and operational, payer, system and user improvement opportunities • Monitor clean claim rates and reporting for trends associated with operational-system edits • Escalate trends to management with recommendations for resolution • Monitor payer rules and regulations related to claims logic and billing guidelines • Facilitate workgroup meetings, update project logs and validate system testing • Prepare written reports and analyses for PRMO, DUHS and PDC leadership • Liaise with DUHS, PRMO and PDC management and staff to discuss results, trends and recommendations • Conduct detailed research in accounts receivable and financial systems • Provide technical guidance on accounts receivable and financial data interpretation • Coordinate and mentor staff regarding accounts receivable and financial systems, analyses, reports and policies/procedures • Organize and lead cross-organizational committee meetings • Perform other related duties

🎯 Requisitos

• Bachelor's Degree in business, healthcare administration, accounting, finance or a related field is required • Minimum of four years of applicable experience • Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on time or high-quality results preferred • Master's degree in a related field can substitute two years of experience on a 1:1 basis • Data analysis and reporting • Billing/Collections • Insurance Claims • Microsoft Office (Excel, Access, Word, PowerPoint) • Good verbal and written communication skills • Knowledge of Epic • IT-related training/testing knowledge

🏖️ Benefícios

• Remote position, Monday–Friday • Equal opportunity employment • Reasonable accommodation provisions for essential physical job functions

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