Manager – Geospatial Training, Support

Vaga não está no LinkedIn

🕒 Julho 27

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🗺️ GIS

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Duncan Parnell

SiteLinkedInTodas as Vagas

2 - 10 funcionários

🏗️ Construção

🔧 Hardware

🤝 B2B

Construction • Hardware • B2B

Duncan-Parnell é um fornecedor independente e de propriedade familiar (desde 1946) que atende empreiteiros de construção civil, engenheiros, topógrafos, arquitetos e designers. A empresa vende e oferece suporte para hardwares geoespaciais e de topografia (Trimble/GNSS/estações totais/scanners a laser, drones e mapeamento móvel), suprimentos de campo, equipamentos de impressão em grande formato e sinalização personalizada, além de software e serviços relacionados, como gestão de informações de construção baseada em nuvem, aluguel de equipamentos, treinamento e reparação. Duncan-Parnell opera mais de 20 localizações no sudeste dos EUA e foca em fluxos de trabalho de projetos do campo à conclusão e suporte ao cliente.

Descrição

• Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions. • Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture. • Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence. • Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives. • Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships. • Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business. • Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience. • Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed.

🎯 Requisitos

• Bachelor’s degree in a related field or equivalent combination of education and relevant experience. • Progressive leadership experience in running a financially lucrative professional services business technical support, training, customer success, professional services, or a related function. • Experience building, managing, or expanding a financially successful professional services organization or recurring service-based revenue model is strongly preferred. • Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow-driven technical industry. • Demonstrated ability to lead technical teams while driving high standards of customer experience and operational performance. • Experience supporting customer technology adoption, training initiatives, workflow improvement, or long-term technology utilization. • Strong communication, coaching, problem-solving, and cross-functional collaboration skills. • Ability to translate customer needs and operational insight into scalable processes and service improvements. • Preferred: Experience with Trimble solutions or similar geospatial and workflow technology platforms.

🏖️ Benefícios

• Competitive Salary • Medical, dental, vision, accident, life, & long-term disability insurance available • Medical and dependent care FSA or HSA • 401(k) retirement plan • Paid parental leave • PTO & Holidays