VP, Delivery & Customer Success

🕒 Janeiro 14

☕ Washington – Remoto

☕ Washington – Remote

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Dura Digital

SiteLinkedInTodas as Vagas

11 - 50 funcionários

☁️ SaaS

🤖 Inteligência Artificial

🤝 B2B

SaaS • Artificial Intelligence • B2B

Dura Digital é uma empresa fundada por Fernanda Badano que se especializa em ajudar clientes a transformar digitalmente seus negócios. A empresa oferece um portfólio abrangente de serviços, incluindo design centrado no ser humano, engenharia avançada e soluções de inteligência artificial. Com compromisso com a inovação e um modelo de estúdio dual-shore, a Dura Digital tem como foco tornar o futuro digital uma realidade para seus clientes. Com sede em Seattle, EUA, e escritórios em Montevidéu, Uruguai, e Edmonton, Canadá, a empresa aproveita talentos locais de tecnologia para entregar soluções ponta a ponta que atendem aos desafios e oportunidades em evolução trazidos pelas tecnologias de IA generativa.

Descrição

• Own end-to-end delivery across all Dura Digital studios, ensuring our mission is reflected in every project we deliver • Lead delivery strategy, standards, and governance to ensure world-class execution across AI, data, design, engineering, and product engagements • Drive excellence across scope management, quality, timelines, financial performance, and client outcomes • Serve as the senior point of escalation for key client relationships, ensuring delivery aligns with expectations and strategic goals • Drive customer satisfaction across all engagements, ensuring clients feel empowered and supported through their AI-enabled transformation • Own delivery financials, including project profitability, margin targets, utilization, forecasting, and resourcing • Lead and mentor delivery leaders across global studios (Engineering, Data & AI, Human-Centered Design, Product) • Partner closely with Sales, Client Success, Marketing, Product, and studio leadership to align delivery operations with business strategy

🎯 Requisitos

• 10+ years of experience delivering complex digital transformation, AI, data, engineering, or enterprise technology solutions • 5+ years in a senior leadership role overseeing multi-disciplinary delivery organizations • Strong understanding of modern delivery frameworks (Agile, DevOps, AI/ML lifecycle, product delivery) • Proven ability to manage profitability, budgets, forecasts, and utilization across a portfolio of projects • Exceptional communication, stakeholder management, negotiation, and conflict-resolution skills • Experience leading remote, dual-shore, or global delivery teams • A genuine alignment with Dura Digital’s mission and values: you empower clients, elevate teams, and lead transformation with clarity and empathy.

🏖️ Benefícios

• Competitive compensation • Supportive leadership • Significant opportunity for impact and career growth • Remote-first, collaborative international culture committed to quality, creativity, and meaningful client outcomes