Technical Support Specialist

🕒 Abril 15

🏄 California, Colorado, +18 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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EasyLlama - HR & Compliance Training For Modern Teams

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2018

📋 Conformidade

📚 Educação

👥 RH Tech

Compliance • Education • HR Tech

EasyLlama é a plataforma de compliance mais fácil de usar, projetada para engajar a força de trabalho diária através de soluções de treinamento eficazes. Oferece uma vasta biblioteca de cursos sobre temas como segurança no local de trabalho, prevenção ao assédio e diversidade, equidade e inclusão. Com recursos para rastrear o progresso e integrar-se a vários sistemas de RH, a EasyLlama visa capacitar as organizações a promover uma cultura de trabalho mais segura e em conformidade.

Descrição

• Own and resolve escalated technical support issues, including integrations and complex product behavior • Troubleshoot across systems, APIs, and third-party tools to identify root causes • Act as the primary liaison between Support, Product, and Engineering on technical issues • Clearly document issues, reproduce bugs, and communicate context to internal teams • Ensure timely resolution and consistent follow-through on all escalations • Support pre-sales conversations by answering technical questions from prospects • Partner with Customer Success during onboarding to guide customers through technical setup • Identify recurring technical issues and drive improvements to: • - Documentation and help center content • - Internal troubleshooting workflows • - Product feedback loops • Maintain clean, accurate records in support and CRM systems

🎯 Requisitos

• 3–5 years in Technical Support, Solutions Engineering, or similar role • Strong troubleshooting skills across integrations, APIs, and SaaS tools • Ability to clearly communicate technical concepts to both technical and non-technical audiences • Highly organized with strong attention to detail • Comfortable working cross-functionally with Product and Engineering teams • Proactive and resourceful — you take ownership of problems and drive them to resolution • Nice to Have: Experience working with APIs, webhooks, or integration platforms • Familiarity with tools like HubSpot, Linear, or similar SaaS ecosystems • Experience in a B2B SaaS environment • Exposure to pre-sales or onboarding support

🏖️ Benefícios

• Flexible, fully remote environment • Competitive employer-sponsored health insurances • 401(k) + company matching • Professional development reimbursements • Quarterly remote work stipend