Client Success Manager

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🕒 Julho 1

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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Employer Direct Healthcare

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

Employer Direct Healthcare é uma empresa de saúde que tem como foco oferecer serviços de atenção especializada — como cirurgia, cuidados oncológicos e terapias de infusão — a membros de organizações autoseguradas. A empresa opera a Lantern, uma plataforma de atenção especializada que faz parceria com uma rede de médicos e instalações de alto desempenho para oferecer assistência de alta qualidade a preços negociados e acessíveis. A Lantern prioriza uma experiência white‑glove, com Care Advocates e enfermeiros(as) garantindo uma recuperação sem estresse e suporte para todos os procedimentos planejados e diagnósticos de câncer. Com foco em entregar excelente cuidado perto de casa, a rede da Lantern inclui milhares de cirurgiões e instalações em todo o país, beneficiando as organizações e seus colaboradores ao reduzir custos sem abrir mão de altos padrões de qualidade assistencial.

Descrição

• Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation to ensure client satisfaction • Communicate clearly and concisely in both verbal and written formats, demonstrating strong time management, prioritization skills and empathy towards clients • Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, ad-hoc marketing requests and case studies. • Serve as the product expert and specialty care advocate by guiding clients through features, use cases, and issue resolution while reinforcing best practices for adoption. • Collaborate cross-functionally within a team environment, ensuring seamless coordination, clear communication, and alignment across departments. • Ensure company and client objectives are met by owning execution of agreed-upon action items, maintaining alignment across stakeholders, and following through on commitments. • Partner with Client Executives to maximize retention and identify churn risks, as well as upsell and expansion opportunities. • Maintain accurate data input and hygiene in the customer relationship management system for all assigned clients. • Own service issue resolution end-to-end by investigating root causes, documenting findings, coordinating solutions across teams, and implementing improvements to prevent recurrence. • Operate effectively in a high-volume environment, balancing proactive planning with frequent client requests, follow-ups and shifting priorities

🎯 Requisitos

• Bachelor's degree or equivalent experience. • 5+ years of experience of client relationship and/or account management experience within the employee benefits, healthcare, or consulting industry, including at least one startup. • Willingness to travel up to 20%-25%. • Experience using Salesforce and SharePoint, Data Integration knowledge, and a background in Health Plan, TPA, Insurance, and/or benefits.

🏖️ Benefícios

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development • Collaborative culture