Benefits Administration Specialist

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🕒 Março 31

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Employee Family Protection, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1980

👥 RH Tech

🏢 Corporativo

HR Tech • Enterprise

A Employee Family Protection, Inc. é uma fornecedora líder em comunicação de benefícios personalizados, matrícula e serviços de atendimento de RH. Com mais de 45 anos de experiência, a empresa usa tecnologia inovadora para oferecer soluções personalizadas que capacitam os funcionários a tomarem decisões informadas sobre benefícios. A Employee Family Protection trabalha em estreita colaboração com os clientes para fornecer serviços eficientes e envolventes que incluem benefícios no local de trabalho, suporte administrativo e soluções abrangentes de matrícula. A dedicação da empresa às necessidades dos clientes é evidente por meio de suas altas taxas de retenção e reconhecimento de parceiros em vários setores.

Descrição

• Responsible for providing customer service to clients’ employees. • Position acts as the liaison for insurance coverage questions between the employer and the insurance carrier. • Inbound and outbound calls from/to current and prospective client employees. Create, close and track ticket inquiries. • Investigate employee coverage questions about benefit programs. Provide helpful, friendly and excellent customer service to staff, clients, carriers, and brokers. • Respond timely and accurately and follow-up with insurance carriers on employee’s behalf. Maintain client and employee confidences and protect confidential and proprietary information. • Give clear explanations of available medical, dental, vision, voluntary, wellness, and consumer accounts • Provide step-by-step support for online or phone-based benefits enrollment, including changes due to life events. • Assist in resolving issues with carriers, understanding explanation of benefits due to life events. • Provide guidance on COBRA, ACA notices, dependent verification, and plan documentation. • Other duties as assigned.

🎯 Requisitos

• Associates degree or equivalent of combination of education and experience required. • Health and life certification required. • Insurance background and/or worksite benefits experience required. • Call center experience required. • Resident state Health and Life insurance license required. • Excellent written and verbal communication skills, including active listening and questioning ability. • Computer skills, including experience with and knowledge of Microsoft Word, Excel, and Outlook; Internet Explorer; Adobe Acrobat; databases; and web-based contact management systems. • Excellent telephone system application skills. • Ability to think critically and act logically to evaluate situations, solve problems, and make recommendations. • Reliable, professional, attention to detail, able to work with diverse group of clients and staff, ability to work in fast-paced team environment, and flexibility to manage changing parameters and timelines. • Bilingual Preferred. • Must have experience in Core Services designed to support employees throughout their benefits journey, including, but not limited to: Benefits Education and Guidance Enrollment Assistance Claims and Coverage Support Compliance & Documentation Multi-channel Support, including phone, email, live chat, et

🏖️ Benefícios

• Employee Family Protection