Delivery Lead

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🕒 Junho 25

🇺🇸 Estados Unidos – Remoto (EUA)

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Egen

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2000

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Egen é uma empresa que se especializa em soluções inovadoras de engenharia usando plataformas, dados e IA generativa. Eles se concentram em aproveitar o potencial dos dados para capacitar organizações e indivíduos, fornecendo serviços em vários setores, incluindo comunicações, saúde e soluções para o setor público. Suas plataformas personalizáveis abordam desafios críticos na gestão urbana, engajamento do cliente, cuidado clínico e excelência operacional, com o objetivo de gerar resultados impactantes para os clientes.

Descrição

• Partner with the Customer • Build relationships, becoming the customer’s advocate and coach by building trust. • Keep a regular cadence of discussions and progress updates. • Manage communication with stakeholders of multiple levels, knowing when to change tone. • Learn the client’s business, environment, objectives, and challenges. Use your strong sense of empathy to provide the right support and advice to help them deliver their product or program effectively. • Coach customer and partner teams in agile or execution improvements. Know the difference between recommending a standard set of rules and strategically, creatively finding the right behaviors to coach and change. • Leverage your product management expertise and understanding to demonstrate good product owner and product management behavior and practice. • Help guide client and Egen teams in good prioritization, roadmap, and execution practices, keeping the end user (“customer”) first. • As needed, supplement the Customer’s team with your skills. • Own Egen Project Delivery • Prepare and use Egen’s tools to prepare and manage your project, or bring your own ideas and suggestions to do so better. • Initiate project work with team members ensuring they are set for success internally and externally. • Create and manage project plans, communicating plans to internal and external stakeholders in formats suitable to the audience. Identity and manage dependencies proactively. • Moderate and lead meetings with strong communication and efficiency. Take meeting minutes (with team collaboration), create decks and ad hoc meeting structure/ assets. • Manage the day-to-day project ensuring the Egen team is delivering against expectations or, where needed, creatively changing our approach. • Manage scope and change requests as needed. • Identify and manage risks, issues, and asks. Escalate appropriately and early. • Utilize agile and traditional program management backgrounds to craft the right delivery and management process and tools to effectively guide teams from need to goal, communicating within. • Manage your project budget, aligned with your Sales partners. • Actively look for ways to grow the account you are on; suggesting ideas for next projects to your SSDL or account team. • Approach project delivery with a product mindset; this is core to our approach. Utilize good product management practices to manage Egen deliveries, leading by example to our clients. • Deliver SDL offerings as they evolve, which may include workshops, innovative delivery approaches, or coaching. • Know the difference between task management and owning product delivery and success. • Sales, Resourcing, and Growing Egen • Work with internal stakeholders to source the right resources for new projects sold. • Partner with account teams to be sure they have the information they need to make informed decisions. • Lead SOW contracting, writing SOWs, and managing the redline process through to close. Participate in MSA redline processes. • Support the SDL team’s initiatives to grow Egen and the SDL team through improvements to processes, templates, or sellable offerings. • Manage Internal Team Communications • Clearly articulate scope and expectations to Egen team members, making sure their roles are clear and they are set up for success. • Partner effectively with other teams engaged, treating the customer as an equal and actively coaching others to avoid common consulting behavior. • Keep internal stakeholders up to date as needed through regular ceremonies or ad hoc checkpoints. Clearly communicate objectives, risks, and any needs/asks.

🎯 Requisitos

• 10+ years of experience in managing large-scale and complex projects with experience managing project teams of various sizes, locations, and skill sets/ levels. • Recommended experience in professional Service or client delivery; **this is a hands-on client-facing role.** • Experience with team/employee career management is a plus. • Bachelor’s degree in Business, Computer Science, or a technology-related field. • Experience working with product companies, working both in the weeds and strategically. • Experience in product management and project management, understanding the roles of a product manager, and owner and how that can be applied to the delivery of projects. • You enjoy working with minimal structure, and you enable change around you. • You think and work systematically and logically, and your strong communication skills are backed up by technical skills and knowledge. • You are a clear communicator, both verbally and in writing. • You know how to convey information through illustration, words, or diagrams/workflow. You may have a background in engineering, software architecture, or delivery. • Trained in project management and agile disciplines required either self-taught or formal. • You generally are process-oriented and like to reduce the chaos and find satisfaction in organizing people, activities, and delivery. • You are a learner, proactive, and generally strive to do more. • You have experience with agile disciplines, software development methodologies, various agile delivery tools, and administration thereof, and have a background in engineering, software architecture, product management, or delivery. • Helpful certifications or training may include CSM and other project management certifications (PMI, PMP…).

🏖️ Benefícios

• Comprehensive Health Insurance • Paid Leave (Vacation/PTO) • Paid Holidays • Sick Leave • Parental Leave • Bereavement Leave • 401 (k) Employer Match • Employee Referral Bonuses