Technical Support Specialist

🕒 Junho 2

🏄 California – Remoto

🏄 California – Remote

💵 $50.927 - $75.000 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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EIS Ltd

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

💳 Fintech

🤝 B2B

Fintech • B2B • Insurance

A EIS é a primeira escolha para seguradoras ambiciosas focadas em preparar seus negócios para o futuro e construir as plataformas de seguro centradas no cliente de amanhã. Fundada em 2008, a EIS fornece uma plataforma digital de seguros que foi especificamente projetada para remover obstáculos e proporcionar às seguradoras a liberdade de buscar e alcançar importantes objetivos estratégicos. A plataforma Coretech aberta, flexível e nativa na nuvem liberta as seguradoras para aumentar a participação no mercado, desenvolver novos produtos, criar experiências envolventes, reduzir custos de aquisição, aumentar a retenção e entregar maior receita e lucros a longo prazo. Com sede em São Francisco, a EIS atende seguradoras em todo o mundo em todas as linhas de negócios. Para mais informações, visite EISGroup.com

Descrição

• The Technical Support Specialist is a high-visibility role on a vital team focused on delivering exceptional customer service to the EIS client base. • Tasked with initiating proactive measures that result in decreased case volume and resolution time, the Technical Support Specialist provides feedback and support to Engineers and Developers – and then back to the client. • They are the ultimate team player. • The Technical Support Specialist also plays a key role in maintaining the customer relationship and acts as an escalation point for production environment issues. • Acting as an incident commander when critical situations arise, the Technical Support Specialist provides steady guidance to bring problems to quick resolution. • Lastly, the Technical Support Specialist ensures correct configuration of the Support tech stack, adoption and ongoing usage. • The Technical Support Specialist is focused on engaging directly with internal and external customers to understand their needs, guiding them in successful use of the support software and advocating for process and product enhancements that improve the overall customer experience and system optimization.

🎯 Requisitos

• 3 years of Technical Help Desk, Technical Support, Application Support, Production Support or related title of SaaS or complex software application or CRM solutions. • Languages : Japanese and English • Experience consuming and resolving work through ticketing systems. • Ability to remain calm, composed and articulate when dealing with tough customer situations. • Exceptional level of ownership, dependability, and accountability. • Possesses a hunger for knowledge - always wants to learn more and do better. • Active listener, always looking to establish a strong working relationship with the customer while working toward resolution. • Collaborates easily across teams or disciplines to solve problems. • Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) • Bring your experience with the admin side of the Support tech stack or related tools. We use Jira, JSM, EazyBi, Datadog and similar tools/technologies. Bonus points if you’ve started a trial and know the basics. • Experience supporting users in a mixed OS environment with strong experience with Windows and macOS management • Basic TCP/IP , OSI, VPN, RDP and other networking technologies knowledge helpful • Experience with Google Workplace, Slack, EazyBi, Nuacom and Atlassian products is a plus.

🏖️ Benefícios

• medical insurance • company equipment