Oracle Fusion Service Cloud, Oracle CX Service

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Elfonze Technologies

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2020

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

A Elfonze Technologies é uma empresa de serviços e soluções em tecnologia que desenvolve e gerencia sistemas de TI corporativos, com especialização em Oracle ERP, plataformas de cadeia de suprimentos e logística, e infraestrutura nativa em nuvem (IaaS/PaaS). A empresa oferece transformação digital, aplicativos empresariais, gestão de dados mestres, plataformas habilitadas por IA e produtos e serviços específicos de planejamento de cadeia de suprimentos para clientes B2B, além de consultoria e empreendimentos de construção-operação-transferência.

Descrição

• Configure and customize Oracle Fusion Service Cloud, including Accounts, Contacts, Service Requests, Activities, SLA/Milestones, Queue Assignment Rules, Knowledge Management, Adaptive Search, Workspaces, BPM Workflows, and Custom Objects. • Develop and maintain Redwood Service, Redwood CX Mobile, and Redwood Outlook Plugin solutions. • Design and build Digital Customer Service (DCS) solutions using VBCS. • Create and manage custom objects, fields, page layouts, business rules, email notifications, and metadata configurations. • Develop Groovy scripts for validations, automation, and business process enhancements. • Support data migration activities using Import/Export Management. • Collaborate with integration teams by providing API payloads, supporting REST-based integrations, and assisting with data mappings. • Develop and maintain OTBI, BI Publisher reports, dashboards, and scheduled reports. • Participate in SIT, UAT, production deployments, issue resolution, and root cause analysis. • Prepare technical and functional documentation, including solution designs, configuration documents, process flows, and data mapping specifications.

🎯 Requisitos

• Strong understanding of Customer Service business processes. • Hands-on experience with: Accounts, Contacts, Activities, Incidents/Service Requests Knowledge Management Omnichannel (Email, Web, Chat, ODA) Adaptive Search Workspace Configuration Import/Export Management BPM Workflows Metadata Manager Email Notifications Extensibility and customization using Application Composer, Visual Builder Studio and groovy scripting • Expertise in Redwood Service, Redwood CX Mobile, and Redwood Outlook Plugin. • Experience with Oracle Digital Customer Service (DCS), VBCS, and Groovy scripting. • Knowledge of REST APIs, JSON, SQL, and Oracle CX integrations. • Experience developing OTBI and BI Publisher reports and dashboards.

🏖️ Benefícios

• This is a remote position.