Agency & Commissions Director

🕒 Julho 11

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EMC Insurance Companies

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1911

🛡️ Seguros

Insurance

EMC Insurance Companies é uma seguradora mútua que oferece soluções especializadas de seguros empresariais. A empresa tem foco em seguro patrimonial empresarial, seguro de responsabilidade civil, workers’ compensation (compensação por acidentes de trabalho) e apólices para proprietários de empresas (Business Owners Policy – BOP). Com forte ênfase em atendimento personalizado, a EMC colabora de perto com agentes locais para oferecer coberturas abrangentes e sob medida. A EMC está comprometida em entender os desafios únicos enfrentados por seus segurados, disponibilizando recursos de gestão de riscos e controle de perdas para ajudar as empresas a protegerem seus ativos. Reconhecida por parcerias dedicadas e atendimento ao cliente excepcional, a EMC garante que as empresas estejam preparadas para o inesperado com suas soluções de seguro de alto nível.

Descrição

• Serves as the business unit authority and subject matter expert on producer licensing, carrier appointments, and contracting processes across all distribution channels • Designs and executes a scalable licensing and onboarding strategy to support rapid partner expansion and independent agent growth • Builds streamlined, end-to-end producer onboarding experiences (contracting, appointment, and readiness) to reduce time-to-sell • Partners closely with distribution partners to ensure alignment on contracting requirements, licensing visibility, and compliance expectations • Leads onboarding/offboarding readiness efforts for new distribution relationships, including state approvals, appointment readiness and offboarding/termination processes • Drives continuous improvement in onboarding cycle times, processing accuracy, and producer experience • Monitors agents and distribution within systems to regularly offboard/inactivate non-performing agencies to manage agent counts and platforms expenses • Responds to alerts from the Compliance team to adapt licensing strategy as regulatory environments and business priorities evolve to ensure compliance with state insurance departments, NAIC guidance and internal policies • Leads the agent appeal review team including representatives from various departments/teams and communicates outcomes • Resolves escalations and disputes with urgency and professionalism to preserve partner trust • Serves as the steward of all commission operations, ensuring accuracy, transparency, and alignment with company growth strategy and partner expectations • Oversees complex producer hierarchy management, including uplines, downlines, splits, and overrides • Leads the design and build-out of licensing, contracting, and commission operations, establishing foundational processes, controls, and scalable infrastructure in collaboration with operations leadership • Works with data governance to define data standards and governance to ensure accuracy of producer records, hierarchies, licensing status, and compensation structures • Acts as a key operational leader interfacing directly with distribution partners, building strong relationships and serving as an escalation point • Collaborates with Distribution, Compliance, Legal, Finance, IT, and Product teams to ensure end-to-end alignment • Builds and leads a lean, high-performing team capable of scaling with company growth • Fosters a culture of accountability, responsiveness, and continuous improvement in a startup environment • Establishes clear performance goals tied to speed, accuracy, compliance, and partner satisfaction

🎯 Requisitos

• Bachelor’s degree or equivalent relevant experience • Ten years of experience in insurance operations, licensing, commissions, or distribution support • Prior experience with annuity products required • Proven experience building or scaling licensing and/or commission operations in a startup or high-growth environment strongly preferred • Experience with producer onboarding (contracting, licensing, appointments) and complex hierarchy structures, including implementing or optimizing licensing and commissions platforms • Industry designations (e.g., FLMI, LOMA) preferred • Advanced knowledge of multi-state licensing, appointments, and regulatory requirements • Strong understanding of producer distribution models, hierarchies, and compensation design • Strong knowledge of onboarding and commission platforms (e.g., SureLC, SuranceBay, Vertafore, Agent Sync or similar) • Ability to build operational processes from the ground up and scale effectively • Strong operational mindset balancing speed, control, and partner experience • Advanced analytical and problem-solving skills with strong attention to detail and ability to make decisions • Excellent relationship management skills with external distribution partners • Strong communication and influencing skills across all levels • Strong proficiency in Microsoft Excel, PowerPoint, Word, and collaboration tools • Ability to manage multiple priorities in a high-growth, fast-paced environment

🏖️ Benefícios

• Outstanding benefits with life, medical, dental, vision and prescription drug coverage • Competitive paid time off plan and a full day of volunteer time off annually • Financial incentives, including a 401(k) plan match, pension plan, OneEMC bonus plan and recognition and anniversary awards • Professional development and growth opportunities, including tuition reimbursement • Wellness initiatives to improve team member well-being and reduce health insurance costs • Flexibility to dress for your day and opportunities for alternative work arrangements