Senior VoIP Engineer

🕒 Outubro 12

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

👻 Score fantasma 12%

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Empower AI

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1989

🎖️ Defesa

🏥 Saúde

📦 Logística

Defense • Healthcare • Logistics

A Empower AI ajuda líderes de agências federais a aumentar a produtividade de sua força de trabalho. Aproveitamos uma profunda expertise técnica e décadas de experiência em resolver desafios complexos nas missões Civis e de Defesa para garantir que as missões dos Estados Unidos sejam cumpridas. Nossas soluções oferecem aos líderes governamentais um caminho direto para uma transformação significativa, equipando-os com insights e ferramentas necessários para tomar decisões críticas mais rapidamente e avançar com suas missões.

Descrição

• Own the design, engineering, and lifecycle of enterprise VoIP and unified communications architecture across NIPRNet, SIPRNet, and JWICS enclaves • Manage CUCM clusters, Unity Connection, IM&P, Expressway/SBCs, voice gateways and trunks, dial plans, E911, softphone/Jabber services, VTC bridges, and collaboration-platform integrations • Serve as Tier III/IV escalation authority for complex voice and video incidents and PL1/PL2 outages • Analyze call detail records, traces, SIP/MGCP signaling, and QoS to determine root causes and engineer permanent fixes • Liaise with Cisco, OEMs, carriers, and DISN/DSN service providers as the Government's technical liaison • Lead voice and technical site surveys, capacity planning, engineering designs, installation, migration, modernization, and acceptance testing projects • Author Project Installation Plans, bills of materials, ROMs, and findings reports for Government approval • Execute changes during Saturday maintenance windows through formal Change Management with rollback plans • Own STIG/SRG compliance, firmware and patch baselines, ACAS remediation, RMF/ATO evidence, and eMASS documentation • Provide VoIP availability data for the Customer Support Metrics Dashboard • Direct coordination with network, security, facilities, and technician teams while managing schedule and technical risk • Mentor VoIP technicians and support the Customer Communications Support Manager • Participate in after-hours emergency on-call response

🎯 Requisitos

• Bachelor's degree and a minimum of 7 years of related experience; a Master's degree with 3 years of related experience, or an additional 4 years of related experience in lieu of a degree, may be substituted • Must be a U.S. Citizen • Must have an Active Top Secret Clearance (favorably adjudicated T5/T5R) to start • Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting • Must possess and maintain a current DoD 8570/8140 IAT Level III baseline certification (e.g., CASP+ CE, CISSP or Associate, CCNP Security, GCED, or GCIH) • Minimum of 10 years of experience engineering enterprise unified communications (VoIP, VTC, collaboration) infrastructure, including lead or architect-level responsibility • Expert-level knowledge of Cisco Unified Communications architecture (CUCM, Unity Connection, Expressway, IM&P, gateways, SBCs), dial plan design, and voice/video protocols (SIP, H.323, MGCP, RTP/SRTP) • Strong understanding of IP networking and Quality of Service implementation within DoW networks (e.g., JWICS, SIPRNet, NIPRNet) • Proven experience with enterprise video conferencing systems (e.g., Poly, Cisco) and contact center technologies • Experience leading RMF/ATO activities for communications systems, including STIG compliance, ACAS remediation, POA&Ms, and eMASS documentation • Experience leading installation, migration, or modernization projects and executing changes through formal Change Management in scheduled maintenance windows • Ability to participate in after-hours emergency on-call response and Saturday maintenance windows • Excellent technical writing, briefing, and stakeholder communication skills • Sitting for long periods • Standing for long periods • Ambulate throughout an office • Ambulate between several buildings • Stoop, kneel, crouch, or crawl as required • Repeatedly lift and carry weight up to 30 pounds • Desired: Cisco CCNP Collaboration or CCIE Collaboration; CISSP or CASP+ CE • Desired: Experience supporting Department of War or Intelligence Community secure communications, including secure VTC, DISN/DSN, and DMCC-S • Desired: Experience integrating Cisco UC with Microsoft Teams Phone, Webex, Zoom for Government, or Adobe Connect • Desired: Experience with Cisco UCCX/Webex Contact Center supporting a high-volume enterprise service desk • Desired: ITIL 4 Foundation and experience aligning communications operations to ISO/IEC 20000-1 • Desired: Experience with digital twin, lab, or pre-production validation of communications changes • Desired: PMP or equivalent project management certification

🏖️ Benefícios

• Salaried, FLSA-exempt position • Up to 25% travel involved • Military-friendly employer committed to hiring and supporting active-duty and veteran employees

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