Application Support Analyst

🕒 Maio 19

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Endava

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2000

🏢 Corporativo

💰 Post-IPO Debt em 2023-02

Technology • Consulting • Enterprise

A Endava é uma empresa de tecnologia que trabalha em parceria com clientes para impulsionar mudanças significativas por meio de soluções tecnológicas inovadoras. Com mais de duas décadas de experiência, a Endava combina engenharia de classe mundial, expertise setorial e uma mentalidade centrada nas pessoas para transformar negócios em diversos segmentos. Especializada em áreas como serviços financeiros e setor bancário, saúde, mídia e telecomunicações, a Endava aproveita seu conhecimento específico de cada indústria para criar soluções que atendam às necessidades em constante evolução do mercado. A empresa é comprometida em construir parcerias de confiança e gerar impactos positivos para empresas e pessoas.

Descrição

• Build and deploy AI agents and automation workflows for support operations • Automate repetitive tasks including log parsing, data validation, and incident triage • Develop self-healing solutions for common operational failures • Integrate AI workflows with tools such as ServiceNow and Dynatrace • Create intelligent workflows that analyze logs, query databases, and provide RCA insights • Deliver automated operational context for incoming incidents • Improve incident response through proactive automation • Mentor Application Support teams on practical AI usage • Convert manual troubleshooting runbooks into automated workflows • Promote an automation-first culture through hands-on coaching and quick wins • Identify recurring operational inefficiencies and automate solutions • Track automation impact through metrics such as MTTR and manual hours saved • Develop scalable automation best practices for broader organizational adoption

🎯 Requisitos

• 10+ years of deep Operational experience • Hands-on AI Proficiency: Demonstrated ability to implement Generative AI, Vector Search, and AI Agents (Oracle or Google Cloud context preferred) • Must be highly functional in SQL, Python, and Scripting; able to 'dig into' issues and build the solution immediately • Change management skills, proven ability to operate as a 'self-starter' and influence team culture without formal authority • Excellent ability to translate complex AI concepts into practical, everyday support tools • Individual contributor focused on building not managing people

🏖️ Benefícios

• Competitive salary package • Share plan • Company performance bonuses • Value-based recognition awards • Referral bonus • Career coaching • Global career opportunities • Non-linear career paths • Internal development programmes for management and technical leadership • Complex projects • Rotations • Internal tech communities • Training • Certifications • Coaching • Online learning platforms subscriptions • Pass-it-on sessions • Workshops • Conferences • Hybrid work and flexible working hours • Employee assistance programme • Global internal wellbeing programme • Access to wellbeing apps • Global internal tech communities • Hobby clubs and interest groups • Inclusion and diversity programmes • Events and celebrations