Senior Engineer, Telephony

🕒 Julho 30

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Ensemble Health Partners

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💼 Consultoria

🛡️ Seguros

📦 Logística

💰 Private Equity Round em 2022-03

Consulting • Insurance • Logistics

A Ensemble Health Partners é uma das principais fornecedoras de serviços de gestão do ciclo de receita (RCM) para organizações de saúde. Eles oferecem uma solução RCM completa que ajuda hospitais, sistemas de saúde e grupos de médicos afiliados a otimizar seus ciclos de receita, reduzir recusas e pagamentos incorretos, e melhorar as experiências dos pacientes usando uma combinação de gestão especializada e tecnologia avançada. A Ensemble Health Partners utiliza operadores certificados e inteligência artificial para entregar resultados consistentes, melhorar as cobranças e apoiar o crescimento futuro dos provedores de saúde. Eles são reconhecidos por suas parcerias robustas com clientes e pelo compromisso em proporcionar aumento confiável de receita e economia de custos para seus clientes.

Descrição

• Design, deploy, configure, and maintain Five9 Contact Center solutions to meet business requirements. • Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases. • Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance. • Study, analyze and understand business requirements in context to business intelligence, design and map data models to shift raw data into meaningful insights. • Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability. • Utilize Power BI to build interactive and visually appealing dashboards and reports, with key performance indicators. • Analyze previous and present data for better decision making, building multi-dimensional data models. • Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements. • Develop strong data documentation about algorithms, parameters, models, perform detailed analysis on tested and deployed Power BI scripts, DAX queries and functions in Power BI. • Participate in on-call rotations to provide after-hours support for critical incidents or emergencies. • Stay up-to-date with industry trends and best practices in telephony, contact center technologies, and communication protocols.

🎯 Requisitos

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent experience). • Proven experience in designing, implementing, and managing Five9 VCC environments, including Admin Console, Five9 Analytics, Five9 Reporting and Dashboards, and related components. • Familiarity with Five9 Contact Center solution setup, configuration, and administration. • Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies. • Proficiency in network protocols, routing, and switching relevant to telephony systems. • Solid troubleshooting skills to diagnose and resolve complex telephony issues. • Experience in scripting and automation for telephony provisioning and management is a plus. • Five9 VCC and/or Five9 Studio certified engineer. • Expertise in configuring contact flows, routing strategy, custom scripting, API integrations, desktop and 3rd party app integrations. • Comfortable in presenting solution designs and demoing prototypes of solutions developed. • Experience with TCP/IP networking, SIP, RTP, and other telephony protocols. • API software development skills with experience using RESTful/SOAP web services. • Proficiency in one or more of the following programming languages: JavaScript, Java, Python, PHP. • Excellent communication skills to interact effectively with technical and non-technical stakeholders. • Ability to work collaboratively in a team environment and adapt to changing priorities. • Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

🏖️ Benefícios

• Competitive salary and benefits package. • Opportunities for professional growth and skill development. • Collaborative and innovative work culture. • Exposure to cutting-edge telephony and contact center technologies. • Chance to make a significant impact on the organization's communication infrastructure.