Core Engineer III

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🕒 Junho 9

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ePlus Technology Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

A empresa E+ Investimento & Soluções Tecnológicas (ePlus), anteriormente conhecida como empresa de soluções tecnológicas WIM, foi fundada na cidade de Ho Chi Minh em 2015 por jovens vietnamitas dinâmicos, entusiastas e que compartilham uma paixão comum pela área de Tecnologia da Informação e Comunicação Online. Com o desejo de trazer ao mercado produtos e serviços tecnológicos de padrão internacional e oferecer experiências totalmente novas de estilo de vida moderno, a ePlus foca no desenvolvimento de soluções de tecnologia de software e Comunicações Online, alcançando gradativamente um papel de liderança confiável e guiando a mudança de tendências dos usuários da Internet.

Descrição

• Deliver high-quality network and systems support within a Managed Services Center. • Provide full lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues. • Own issues end-to-end until successful resolution is achieved. • Maintain advanced, up-to-date technical expertise in networking technologies. • Communicate clearly and professionally with clients and internal stakeholders. • Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system. • Demonstrate strong attention to detail and ownership in all tasks. • Collaborate effectively in a team environment while also working independently with minimal supervision. • Participate in on-call rotation. • Lead and manage assigned technical projects. • Multi-task effectively while prioritizing workload in a dynamic setting. • Maintain a customer-focused, results-driven attitude at all times. • Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team. • Perform other duties as assigned.

🎯 Requisitos

• Active Cisco CCNP Service Provider certification required • 5+ years of experience in a service provider network role, with strong knowledge of optics • Solid expertise with Juniper platforms in service provider environments • Hands-on proficiency with NCS (Cisco, Juniper, and similar) platforms • Proven track record of successfully troubleshooting complex network issues • Strong working knowledge of VRF technology • In-depth understanding of routing protocols: IS-IS, BGP, OSPF, and MPLS • Familiarity with SD-WAN, cloud networking, and network security concepts • Experience working with Cisco ASR routers • Background using IT service management tools (ServiceNow preferred) • Proficient in Microsoft 365 tools (Outlook, Word, Excel)

🏖️ Benefícios

• Health insurance • 401(k) eligibility • Employee stock purchase program • Various paid time off benefits, such as vacation, sick time, and personal leave