Senior IT Engineer

🕒 Maio 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $109.000 - $193.000 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Suporte de TI

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Ethos

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Insurance

A Ethos é uma provedora de seguros de vida que oferece uma maneira rápida e conveniente para os clientes se inscreverem e receberem cobertura de seguro de vida. Especializando-se em apólices sem exigência de exames médicos, a Ethos permite que indivíduos garantam seguro de vida rapidamente, com opções de cobertura que variam desde seguro de vida temporário de diversas durações até apólices de vida inteira garantidas. A empresa enfatiza a facilidade de uso, oferecendo ferramentas online como calculadoras de cobertura e recursos educacionais, além de suporte ao cliente e ao corretor. A Ethos também oferece benefícios adicionais como auxílios para planejamento imobiliário como parte de seus pacotes de seguro.

Descrição

• Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms • Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and overall risk mitigation • Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations • Serve as a technical leader and mentor, providing guidance, sharing knowledge, and promoting best practices within the IT team • Lead cross-functional IT projects from planning through execution, ensuring timely delivery and high-quality outcomes • Collaborate with stakeholders across the organization to understand business needs and deliver scalable, effective IT solutions • Evaluate, recommend, and implement new tools and technologies to continuously enhance the IT ecosystem • Develop and maintain clear documentation, runbooks, and standards to support operational excellence and scalability • Oversee the administration and continuous improvement of email and collaboration platforms (e.g., Google Workspace, Proofpoint), with a focus on security and deliverability • Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions • Dedicate up to 20% of time to handling escalated support tickets and supporting new hire onboarding, ensuring timely resolution and a seamless employee experience

🎯 Requisitos

• 7+ years of experience in IT Engineering, Systems Administration, or a related role in a cloud-first environment • Proven experience managing and supporting SaaS-based IT infrastructure at scale • Security-first mindset with hands-on experience applying security best practices across IT systems and processes • Experience managing and supporting macOS and Windows endpoints in a modern device management environment • Deep expertise in Google Workspace administration, with a strong focus on Gmail/email management, including routing, security, and deliverability • Hands-on experience managing email security platforms such as Proofpoint (or equivalent) • Experience administering and integrating core tools such as Slack, Okta, Jamf, Intune, and other endpoint management platforms • Experience with Zero Trust Network Access (ZTNA) or modern network security approaches • Proven ability to automate manual workflows and improve operational efficiency using scripting or automation tools (e.g., Python, Bash, APIs) • Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis and implement long-term solutions • Experience mentoring junior team members and acting as a technical leader within the team • Strong communication skills, with the ability to collaborate effectively across technical and non-technical stakeholders • Ability to manage and support IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware • Must have knowledge of managing Google Workspace, Slack, Zoom, Okta and common device management tools like Jamf and Intune • Proofpoint experience is a nice to have • Preference for EST

🏖️ Benefícios

• US benefits at Ethos Life • Health insurance • Retirement plans