Software Engineering Operations Specialist

🕒 Julho 23

🌐 Canadá, Estados Unidos – Remoto

infoinfo

💵 $130.000 - $140.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🧑‍💻 Engenheiro Full-stack

👻 Score fantasma 4%

infoinfo

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of EverCommerce

EverCommerce

1001 - 5000 funcionários

Fundada em 2016

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Private Equity Round em 2019-07

Healthcare • Consulting • Logistics

A EverCommerce é a principal plataforma de comércio de serviços, fornecendo soluções SaaS integradas e personalizadas verticalmente para mais de 500. 000 empresas globais baseadas em serviços. Fundada em 2016, a EverCommerce oferece soluções de software que ajudam as empresas a promover seus serviços, otimizar as operações diárias e melhorar o engajamento dos clientes. A empresa se especializa em impulsionar a economia de serviços com transformação digital em vários setores, incluindo Serviços Residenciais e de Campo, Serviços de Saúde e Fitness & Bem-Estar. A tecnologia da EverCommerce visa acelerar o crescimento, melhorar as operações e aumentar a retenção para pequenas e médias empresas, transformando a maneira como elas interagem com os clientes por meio de aplicativos digitais e móveis modernos.

Descrição

• Implement, maintain, automate, and continuously improve a unified Software Development Lifecycle (SDLC) • Own Atlassian Jira, Confluence, and Productboard configurations, building workflows, automation, and integrations • Audit teams’ usage of tools to ensure adherence to SDLC practices • Partner with engineers and managers to troubleshoot process breakdowns • Iterate on process improvements based on delivery data and team feedback • Implement AI automation for reporting and operational excellence • Serve as primary Jira and Confluence administrator, performing hands‑on configuration and maintenance • Design and maintain issue types, fields, schemas, screens, workflows, transitions, permission schemes, roles, dashboards, and reports • Create and maintain Confluence documentation, templates, and Jira reports • Build and maintain Jira automation rules • Configure and maintain Productboard structure and synchronize with Jira • Create practical guidance for teams and lead live tool walkthroughs • Build and maintain Jira dashboards for delivery, flow, and predictability

🎯 Requisitos

• 7+ years in engineering operations, engineering management, program management, or similar roles • Deep, hands‑on Jira and Confluence administration experience • Demonstrated experience building and maintaining Jira workflows, automations, and reporting • Strong understanding of SDLC execution in real engineering environments • Experience working directly with engineers to solve process and tooling challenges • Ability to operate independently and make day‑to‑day configuration decisions • Strong written documentation and practical training skills

🏖️ Benefícios

• Flexibility to work where/how you want in your country of employment – in-office, remote, or hybrid • Robust wellness benefits, including an annual wellness stipend • Flexible and generous (FTO) time-off, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you • Employee Stock Purchase Program • Registered Retirement Savings Plan (RRSP) with 4% company match

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