Collections Analytics Manager – Credit Cards

🕒 Setembro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📉 Analista de Dados

👻 Score fantasma 6%

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EXL

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

🛡️ Seguros

📦 Logística

💰 $2.000.000 Venture Round em 2015-01

Healthcare • Insurance • Logistics

Escolher um parceiro digital vai além das capacidades — trata-se de colaboração e caráter.

Descrição

• Develop and implement collections strategies across all stages of delinquency, including early-stage, mid-stage, late-stage, and pre-charge-off • Collaborate with Collections Operations, Credit Risk, Regulatory/Compliance, Product, Finance, and Analytics teams • Design and optimize risk-based treatment strategies, customer segmentation, prioritization, contact channel mix, contact timing and intensity, and hardship, payment plan, and settlement offers • Conduct end-to-end data analysis across the collections funnel, including roll rates, cure rates, flow-to-loss, right-party contact rates, promise-to-pay and kept-promise rates, dollars collected, and cost-to-collect • Design, execute, and evaluate champion/challenger and A/B tests on collections treatments • Partner with modeling teams to develop, deploy, and monitor collections models • Monitor portfolio delinquency and charge-off performance metrics, emerging trends, and macroeconomic stress indicators • Support delinquency and charge-off forecasting with Finance and Loss Forecasting teams • Partner with Collections Operations on dialer strategy, agency placement strategy, and capacity planning • Present analytical insights and strategic recommendations to senior leadership and secure approvals for policy and strategy implementation

🎯 Requisitos

• Bachelor's or higher degree in engineering, statistics, mathematics, economics, or a relevant quantitative field • Minimum of 6 years of experience in credit risk or collections analytics • Experience developing collections strategies for credit cards or other unsecured lending products • Previous experience in analytics consulting in the banking domain • Strong understanding of the credit card collections lifecycle, delinquency buckets, roll-rate dynamics, charge-off policies, and agency management • Strong proficiency in SQL or Python • Hands-on experience with Snowflake, Power BI, and Looker preferred • Familiarity with collections platforms, dialer systems, and decision engines is a plus • Strong analytical and problem-solving skills • Experience in statistical analysis, test design and measurement, segmentation, and financial modeling, including NPV-based evaluation of collections strategies • Strong communication and interpersonal skills • Experience working with financial institutions such as banks or fintech collections or risk analytics departments

🏖️ Benefícios

• Annual bonus • Benefits information provided through US Careers and Benefits