Senior Delivery Lead, Enterprise Programs

🕒 Setembro 23

🇲🇽 México – Remoto

⏰ Tempo Integral

🟠 Sênior

👻 Score fantasma 10%

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EZCORP

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🛒 Varejo

👥 B2C

Retail • B2C

Formada com 16 lojas de penhores em 1989, a EZCORP cresceu e se tornou a líder no fornecimento de empréstimos de penhores nos Estados Unidos e na América Latina. Em nossas lojas de penhores, também vendemos mercadorias, principalmente oriundas de garantias perdidas de operações de empréstimos de penhores e mercadorias usadas compradas de clientes. Estamos dedicados a satisfazer as necessidades de dinheiro a curto prazo de consumidores que estão com restrições de dinheiro e crédito, e a proporcionar uma experiência de atendimento ao cliente líder no setor.

Descrição

• Lead end-to-end delivery of enterprise-scale programs, defining structure, governance, charters, milestones, risk frameworks, and executive reporting • Own integrated program plans across workstreams, mapping dependencies, critical paths, and milestone dates • Establish and run steering committees, workstream coordination, RAID management, escalation protocols, and status reporting • Drive accountability across cross-functional workstream owners • Manage program financials, including budgets, SOW governance, and forecast-to-actual variance • Support vendor and third-party governance, SOW development, deliverables, contract compliance, and performance reviews • Lead enterprise platform migration and integration programs involving ERP, HCM, financial systems, and operational technology • Oversee data migration, testing, cutover sequencing, and post-go-live stabilization • Manage multi-site technology deployments across retail or branch locations, including provisioning, hardware coordination, scheduling, staff training, and phased rollout execution • Partner with PMs, IT leadership, and solution architects on scalable technical decisions aligned with the enterprise roadmap • Develop and execute change management strategies, including impact assessments, communications, training, resistance management, and adoption measurement • Design role-based training and communication plans for corporate, field, and regional teams • Coordinate program activities across US and Latin American geographies, bridging time zones, languages, regulations, and operational norms • Conduct meetings and stakeholder sessions in English and Spanish as required • Build relationships with regional and country-level leadership to secure alignment and buy-in • Provide executive-quality status reporting to the EPMO Director, senior leadership, and steering committees • Manage stakeholder expectations and escalate risks, issues, and decisions requiring leadership intervention

🎯 Requisitos

• 8+ years of program or project management experience delivering large-scale integration, migration, or transformation programs • Experience leading enterprise platform implementations or migrations (ERP, HCM, financial systems, or similar), including data migration, testing, and go-live • Experience managing multi-site technology rollouts across 50+ locations in retail, branch, or other distributed operations • Strong technical background with the ability to engage credibly with IT partners • Proven change management experience across large, distributed, multilingual workforces • Experience managing programs across multiple countries, regulatory environments, and cultures, especially in the US and Latin America • Required bilingual proficiency in English and Spanish, with the ability to lead meetings, present to executives, review documentation, and manage stakeholders in both languages • Strong financial management skills, including budgeting, vendor governance, CapEx/OpEx tracking, and business case management • Experience in retail, financial services, specialty lending, or other multi-unit service industries preferred • Bachelor's degree in information technology, business, or a related field required • PMP, PgMP, or equivalent program management certification • Experience with M&A integrations or large migrations: post-close integration planning and execution • Experience with SAFe, Scrum, or other Agile delivery frameworks in an enterprise setting • Prosci or equivalent change management certification • Familiarity with AI-powered project management tools, predictive analytics, or delivery intelligence platforms

🏖️ Benefícios

• Competitive compensation and benefits • Ground Floor opportunity with a start-up, purpose-driven mentality • Innovative and agile problem-solving environment

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