Regulatory Operations Compliance Analyst

🕒 Abril 3

🗽 New York – Remoto

🗽 New York – Remote

💵 $70.000 - $85.000 / ano

⏰ Tempo Integral

🟢 Júnior

🚔 Conformidade

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Fanatics, Inc.

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2011

🎮 Jogos

🛒 Varejo

🛍️ Comércio Eletrônico

Gaming • Retail • eCommerce

Fanatics está construindo uma plataforma digital esportiva global líder que tem como objetivo aprimorar a experiência dos fãs para mais de 100 milhões de entusiastas de esportes no mundo todo. A empresa opera em várias divisões, incluindo Fanatics Commerce, Fanatics Collectibles e Fanatics Betting & Gaming. Ela oferece aos fãs a oportunidade de: • comprar produtos licenciados para torcedores, camisas (jerseys), produtos de lifestyle e headwear; • colecionar cards colecionáveis (trading cards) físicos e digitais, memorabilia esportiva e outros ativos digitais; • participar de apostas esportivas. A Fanatics faz parceria com mais de 900 propriedades esportivas globalmente, incluindo grandes ligas, times e atletas, e opera mais de 2. 000 pontos de venda. A empresa é comprometida com a responsabilidade corporativa, com foco em filantropia, diversidade e inclusão, proteção de marca e sustentabilidade.

Descrição

• Act as the front line and subject matter expert for all customer facing regulatory requirements and communication. • Communicate directly with customers via email for both inbound and outbound escalations. • Perform in depth account reviews to uphold both proactive and reactive Responsible Gaming customer escalations. • Monitor, analyze, and respond to customer complaints across multiple channels both internally and externally. • Document actions and information found throughout investigations to develop and maintain account files. • Work cross functionally with internal and external partners to resolve complex customer compliance issues. • Collaborate with leadership to identify and suggest process optimization opportunities for the day-to-day operation. • Uphold daily, weekly, and monthly reporting for both internal and external partners.

🎯 Requisitos

• 1+ year[s] of Compliance, Fraud, AML, Risk, or related experience within a highly regulated industry. • Ability to autonomously conduct in-depth investigations for complex and sensitive situations. • Strong investigative skills and a natural proclivity to curiosity is required. • Strong attention to detail is required. • Ability to be flexible while ensuring accuracy in an ever-changing regulatory environment. • Strong written and verbal communication skills, with the ability to explain complex compliance issues to diverse stakeholders. • Ability to exercise discretion and maintain confidentiality of information. • Ability to multi-task and meet deadlines. • Self starter with the ability to work well both independently and as part of a collaborative team. • Proficiency in tools such as the G-Suite, Salesforce, KYC & geolocation tooling, Tableau, Sigma, Snowflake, etc. • Comfortable with the use of Generative AI. • Ability to obtain and maintain licensing in multiple jurisdictions.

🏖️ Benefícios

• Medical • Dental • Vision • 401K • Paid time off • GymPass • Pet Insurance • Family Care Benefits • Free Shipt deliveries • Home office setup allowance of $700