Lifecycle Service Desk Analyst

🕒 Março 16

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Finom

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2019

💳 Fintech

💸 Finanças

🤝 B2B

Fintech • Finance • B2B

A Finom é uma empresa inovadora dedicada a revolucionar a forma como as pequenas empresas gerenciam suas finanças, de maneira tão simples quanto o uso de smartphones. Com a missão de capacitar empreendedores por meio de tecnologias avançadas que simplificam os processos de gestão empresarial, a Finom enfatiza a dinâmica de equipe e flexibilidade, oferecendo ambientes de trabalho diversos em toda a Europa. A empresa valoriza a criatividade, trabalho em equipe e abordagens centradas no cliente, garantindo que os clientes recebam um serviço excepcional enquanto promove uma cultura de trabalho inclusiva.

Descrição

• Execute account updates, maintenance, and closure requests promptly and accurately while maintaining compliance with internal standards and service levels. • Review and research customer dossiers to ensure completeness and accuracy of information and documentation. • Perform due diligence checks on customer profiles in line with regulatory requirements and company policy. • Analyze customer data using the risk engine to identify potential risks, anomalies, or compliance issues and escalate when necessary. • Make justified decisions regarding account retention or closure according to company risk appetite and guidelines. • Maintain clear documentation and audit trails for all reviews, findings, decisions, and escalations. • Communicate requirements, decisions, and next steps to customers clearly and respectfully. • Organize and prioritize daily workload while adapting to changing priorities in a fast-paced environment. • Utilize workflow tools and AI assistants effectively in daily operations. • Collaborate proactively with team members, team leads, and process owners to ensure transparency and smooth task handovers. • Maintain high standards of accuracy and attention to detail in all tasks and documentation. • Independently manage and track assigned work to ensure deadlines are met and tasks are completed reliably.

🎯 Requisitos

• Strong critical judgement and ability to assess risk and evidence when making decisions • Investigative mindset with curiosity and persistence when researching complex or unclear cases • Strong compliance orientation and commitment to regulatory standards and ethical conduct • Customer empathy and ability to communicate clearly and respectfully, even in challenging situations • Agility and adaptability in fast-changing environments • Confidence using technology, digital tools, automation, and AI assistants to improve efficiency and accuracy • Strong collaboration and team spirit, including active listening and knowledge sharing • High level of discretion and professionalism when handling sensitive information • Self-motivation and accountability with the ability to work independently and manage time effectively • Detail-oriented approach with the ability to spot inconsistencies and maintain quality • Continuous improvement mindset and openness to feedback, learning, and process optimization

🏖️ Benefícios

• Make a genuine impact on the product • Become a stock options holder • Receive unwavering support and care • Work & Swim program • Equal Opportunity Statement