Implementation Manager – Core

Vaga não está no LinkedIn

🕒 Outubro 6

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

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First Due

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

☁️ SaaS

🏛️ Governo

🤝 B2B

💰 $355.000.000 Private Equity Round - First Due em 2025-08

SaaS • Government • B2B

A First Due é uma empresa de software que fornece ferramentas baseadas em nuvem para planejamento pré-incidente, mapeamento e conscientização situacional para departamentos de bombeiros, serviços médicos de emergência (EMS) e outros respondentes a emergências. Sua plataforma centraliza dados de edificações, localizações de hidrantes, avaliações de risco e detalhes operacionais e integra-se com sistemas de despacho/CAD para melhorar a resposta a incidentes, alocação de recursos e redução de riscos comunitários. A First Due vende sua plataforma como uma assinatura/serviço para agências de segurança pública e governos municipais.

Descrição

• Own a portfolio of roughly 40+ concurrent First Due Core implementations from contract signature through go-live and handoff to Customer Success • Manage planned duration, scope, risk, customer communication, and time to value • Keep Rocketlane current as the system of record, including plans, timelines, milestones, task status, owners, dates, documentation, and exit gates • Lead customer kickoffs, set expectations, correct unrealistic assumptions, and close with agreed actions, owners, and dates • Run bi-weekly check-ins on new acquisition projects and monthly check-ins on upsells to identify and remove blockers • Tailor implementation plans to agency operations, shift patterns, governance, approval cycles, budget calendars, and go-live blackout windows • Own multi-module sequencing, phasing, and dependency decisions • Direct and sequence work across Implementation Consultants, Technical Services, Integrations, Support, and Product without direct authority • Surface product gaps, process gaps, communication silos, and methodology friction to leadership with proposed fixes • Help own internal improvement efforts • Own customer relationships and projects from contract signature through go-live and Customer Success handoff • Coordinate the paired delivery model: Implementation Manager owns the project, Implementation Consultant owns configuration and functional product depth, and Technical Services owns integration and data migration execution • Report to the Director, Professional Services

🎯 Requisitos

• Must live in the United States • 5+ years of experience managing customer-facing SaaS implementations, or 3+ years plus a master’s degree • Experience managing a portfolio of multiple concurrent projects • Strong public safety industry knowledge, including fire, EMS, or law enforcement agency operations and decision-making • Demonstrated ownership of project plans, timelines, risk management, escalation recovery, and scope discipline, including change orders • Ability to drive delivery outcomes through matrixed contributors without direct reporting authority • Working data literacy, including reading record counts, spotting bad mappings, and assessing integration and migration risk • Experience with implementation project management tooling • Proficiency with Microsoft 365, including Teams, Outlook, SharePoint, and Excel • Excellent written and verbal communication, concise actionable follow-ups, executive-ready status reporting, and early delivery of bad news with a recommended path • Must be authorized to work for any US employer in the United States • Unable to sponsor or transition sponsorship ownership of employment visas • Successful completion of a criminal background check required • Preferred: Experience working to billable utilization targets in a professional services organization • Preferred: PMP, CAPM, or equivalent project management credential • Preferred: Experience with fire, EMS, or law enforcement records management, CAD systems, or emergency services software • Preferred: Working knowledge of Salesforce • Preferred: Experience in a high-growth SaaS environment with evolving methodology and tooling

🏖️ Benefícios

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Minimal travel expectations • Reasonable accommodation during employment and interview process • Competitive pay • Other benefits and perks