BPS Operations Processing Agent – Call Center

🕒 Maio 13

🏈 Alabama, Ohio, +1 estados a mais – Remoto

🏈 Alabama – Remote 🏈 Ohio – Remote 🧀 Wisconsin – Remote

💵 $15 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Representante de Call Center

🚫👨‍🎓 Sem graduação necessária

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FIS

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1968

💳 Fintech

💸 Finanças

🏦 Bancário

Fintech • Finance • Banking

A FIS está no coração do comércio e das transações financeiras que impulsionam a economia mundial. Somos apaixonados por ajudar empresas e comunidades a prosperarem, avançando a forma como o mundo paga, realiza transações bancárias e investe, atendendo a mais de 20.000 clientes e mais de um milhão de locais de comércio em mais de 130 países. Para mais informações sobre a FIS, visite http://www.fisglobal.com.

Descrição

• Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards • Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures • Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas • Maintain detailed and current knowledge of the company's/assigned client's products and services • Analyze customer service needs for communication to service and technical departments, when applicable • Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients • Provides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. • Enters required data into client provided systems and databases • Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution • Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries

🎯 Requisitos

• Strongly preferred at least 6 months of call center experience within the last 2 years • High School Diploma or Equivalent • Ability and flexibility to work hours as assigned, we are a 24/7 Call Center • This position requires all work shift availability, including days, nights and weekends • This position requires you to be on camera during training and other times as deemed necessary by your supervisor • Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training • No wireless internet providers or routers can be used • All equipment will be provided.

🏖️ Benefícios

• Opportunities to make an impact in fintech • Personal and professional learning • Inclusive, diverse work environment • Resources to give back to your community • Competitive salary and benefits