Deal Desk Analyst

🕒 Abril 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $52.200 - $137.700 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🧐 Analista

🚫👨‍🎓 Sem graduação necessária

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Five9

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2001

☁️ SaaS

🤖 Inteligência Artificial

📡 Telecomunicações

SaaS • Artificial Intelligence • Telecommunications

Five9 é um provedor líder de software de contact center em nuvem, reconhecido como líder no Quadrante Mágico do Gartner para CCaaS. A empresa oferece ferramentas abrangentes para automação de fluxos de trabalho e melhora do engajamento do cliente através de soluções impulsionadas por IA. Sua plataforma integra sistemas CRM e UC para fornecer experiências perfeitas a agentes e clientes em vários canais, como voz, e-mail, chat e SMS. Five9 capacita as empresas a elevar a satisfação do cliente e impulsionar resultados de negócios, oferecendo soluções de atendimento personalizadas e eficientes.

Descrição

• Act as a sales-facing subject matter expert on process, policy, and pricing related matters • Assist sales teams in creating and positioning complex orders • Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.) • Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields • Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders • Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently • Ability to read and interpret business terms and conditions • Act as a system power user for all SFDC and answer questions before escalating for assistance • Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes • Continuously improve our ability to respond to the needs of Sales, Partners, and Customers • Active involvement and support for special projects as needed • Help ensure Best Practices are being implemented

🎯 Requisitos

• Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment • Excellent communications skills both verbal and written • Solid knowledge of sales processes and methodologies • Strong attention to detail, highly organized with the ability to manage multi-tasks effectively • Demonstrated experience collaboration between finance, legal, sales and other cross-functional teams to help frame and price customer quotes • Proficiency in Salesforce.com and CPQ tools • Experience working in a fast-changing environment that requires results-oriented decision making. Out of the box thinker and ability to think creatively to solve problems.

🏖️ Benefícios

• Health, dental, and vision coverage, beginning on the first day of employment. • Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. • Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. • Generous employee stock purchase plan. • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.