Senior DevOps Engineer – Core

🕒 Junho 26

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Five9

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2001

☁️ SaaS

🤖 Inteligência Artificial

📡 Telecomunicações

SaaS • Artificial Intelligence • Telecommunications

Five9 é um provedor líder de software de contact center em nuvem, reconhecido como líder no Quadrante Mágico do Gartner para CCaaS. A empresa oferece ferramentas abrangentes para automação de fluxos de trabalho e melhora do engajamento do cliente através de soluções impulsionadas por IA. Sua plataforma integra sistemas CRM e UC para fornecer experiências perfeitas a agentes e clientes em vários canais, como voz, e-mail, chat e SMS. Five9 capacita as empresas a elevar a satisfação do cliente e impulsionar resultados de negócios, oferecendo soluções de atendimento personalizadas e eficientes.

Descrição

• Design, implementation, and automation of large-scale distributed systems • Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency • Work with Engineering teams to deliver high-quality software in a fast-paced environment • Monitor production and development environments to build preventive measures and provide a seamless customer experience • Work with delivery teams on software improvements to achieve higher availability and lower MTTD • Participate in on-call rotation (8h shift, 7days a week, every 3-4 weeks)

🎯 Requisitos

• 7+ years of public cloud experience (GCP or AWS) • 7+ years of private cloud experience (Openstack, VMware ESXi) • 7+ years of Linux experience (Centos/Ubuntu) • 7+ years of networking experience • Orchestration and management of containers using Kubernetes, Helm, GKE and Docker • Experience with Gitlab, ArgoCD, CI/CD methodologies & tools • Experience with Infrastructure as Code (Terraform), Python or other scripting languages • Experience with Ansible config management tool • Experience with Prometheus/Loki/Alertmanager/Grafana observability tools • Excellent problem solving and analytical skills • Experience with Incident Management Process, SRE best practices and continuous improvements • Experience designing large scale distributed systems • Familiar with DevOps/DevSecOps methodologies and best practices • Strong verbal and written communications skills • Bachelor's of Science degree in Computer Science or equivalent experience.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development