Senior Software Engineer – Automation

🕒 Maio 12

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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Fixify

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

🤖 Inteligência Artificial

☁️ SaaS

🏢 Corporativo

Artificial Intelligence • SaaS • Enterprise

A Fixify é uma plataforma de help desk assistida por IA que combina tecnologia de ponta com suporte humano personalizado para melhorar a gestão de serviços de TI. Ela otimiza a categorização de tickets, fornece métricas de desempenho em tempo real e oferece dashboards informativos, permitindo que as equipes otimizem sua eficiência e se concentrem em tarefas estratégicas. Com recursos como análise de sentimento e personalização de fluxo de trabalho, a Fixify garante uma abordagem responsiva e adaptada às soluções de help desk de TI.

Descrição

• As a Senior Software Engineer on our Automation team, you’ll work collaboratively with other engineers, data scientists, and subject matter experts to build and maintain Fixify’s automation capabilities. • You’ll get hands-on, real world experience with bleeding edge tools and techniques, unlocking novel new solutions to historically difficult problems. • Working hand-in-hand with data scientists, you will contribute to our AI architecture, helping us harness LLMs while ensuring our solutions are safe, reliable, and scalable. • As a member of our product organization, you’ll be encouraged to be creative, and bring your own unique perspective and experiences to bear. • Most importantly, you’ll be connected directly to our customers, and the problems we aim to solve for them, allowing you to ship solutions that make a real difference.

🎯 Requisitos

• A track record of building and maintaining services in Python and Typescript. • Hands-on experience building with AI frameworks (Pydantic AI, Langchain). • At least 5 years of experience building scalable and observable SaaS solutions with one of the big three cloud platforms (AWS, GCP, Azure). • A practice of “kind engineering” that produces well documented, modular code that’s a delight for the next engineer that works on it. • A keen eye for detail – especially when reviewing pull requests. • A genuine interest in understanding user needs and translating them into technical solutions. • The ability to work cross-functionally and lift the team with your positive energy. • A curious nature and a drive to keep improving.

🏖️ Benefícios

• Point you at interesting problems and equip you with the latest and greatest tools to solve them. • Provide you with work that influences organizations globally and makes a tangible difference in how people connect and collaborate. • Welcome you into a team that values every voice and learns from every challenge. • Share the “why” behind every decision so you learn from our collective journey. • Connect you with users for direct visibility into how people use the integrations and how your changes impact their day-to-day lives.