CX Project Manager

Vaga não está no LinkedIn

🕒 Maio 9

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Skyline Exhibits

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1980

🤝 B2B

B2B • Events • Marketing

A Skyline Exhibits é uma empresa especializada em criar e fornecer soluções inovadoras para exposições em feiras e eventos. Eles se concentram em ajudar empresas a apresentarem seus produtos e serviços de forma eficaz através de displays personalizados e materiais de marketing. A Skyline Exhibits está comprometida em melhorar a experiência geral de expositores e participantes, tornando os eventos memoráveis e impactantes.

Descrição

• Serve as the primary contact for a portfolio of mid-level clients managing their needs and expectations throughout the project lifecycle. • Oversee the execution of client projects from start to finish, ensuring they are delivered on time, within budget, and to client specifications at the highest quality. • Maintain regular communication with clients, addressing their inquiries, providing updates, and ensuring overall client satisfaction. • Collaborate with Sales, Account Management, and Operations teams to resolve any process bottlenecks, ensuring smooth operations and adherence to timelines. • Contribute to the development and refinement of documentation, ensuring clarity and accessibility for the team and ensure that all project documentation is up-to-date and accurately reflects the status of each project. • Monitor project progress and proactively address any issues that arise, keeping internal teams informed, and applying best practices to resolve issues. • Help gather project costs from vendors, suppliers and internal sources and create quote documents. • Facilitate invoicing with commercial team, key account managers and finance. • Assist in preparing project proposals, estimates, and manage project remaining within budget and maintaining P&L documentation. • Act as a point of escalation for client issues, resolving them in a manner that maintains positive client relationships. • Identify client change orders and manage internal teams and process handoffs to execute change orders on schedule, including creation of change order documentation. • Prepare and manage and invoice exhibit storage fees, prep in/out fees, and I&D supervision. Monitor late exhibit returns and follow-up. Quote and apply freight accordingly to all orders. • Be willing to travel as required for project fulfillment. • Prepare and present regular reports on client satisfaction, project outcomes, and service performance to the team. • Analyze client feedback and project results to identify areas for improvement and contribute to the continuous enhancement of the client services team.

🎯 Requisitos

• Bachelor’s degree in business administration, marketing, or related field. • Minimum of 1 year in a Project Coordination role or similar position. • Strong organizational and time management skills. • Effective communication and interpersonal skills. • Experience in establishing client relationships. • Proficiency in Microsoft Office and familiarity with project management tools are essential.