Technical Support Engineer, Drone as First Responder

Vaga não está no LinkedIn

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Flock Safety

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2017

🔐 Segurança

💰 $150.000.000 Series E em 2022-02

Security • Public Safety • Technology

Flock Safety é uma empresa que se concentra em fornecer soluções tecnológicas avançadas para a segurança pública e privada. Eles utilizam ferramentas como reconhecimento de placas de veículos (LPR), câmeras de vídeo, detecção de áudio e drones automatizados para melhorar a segurança em bairros, empresas, escolas e organizações governamentais. Seus produtos são projetados para dissuadir o crime e auxiliar as forças de segurança na geração de pistas através da coleta de evidências. A Flock Safety opera em um modelo de serviço por assinatura, oferecendo uma infraestrutura sem necessidade de manutenção e fácil de implementar para melhorar a segurança comunitária. Confiada por mais de 5. 000 comunidades, a Flock Safety visa criar ambientes mais seguros, mantendo a transparência e a privacidade.

Descrição

• Act as a technical resource for escalated DFR issues across pre-flight, in-flight, and post-flight operations. • Troubleshoot complex issues involving drone and dock hardware, remote control systems, radar software, video streaming, and platform/DFR-related integrations. • Perform log-level investigation and technical analysis using observability and troubleshooting tools to build clear technical narratives of what happened and what should happen next. • Own patterned and ambiguous issues that do not yet have documented playbooks, and partner with Engineering on escalation prep and root cause validation. • Support crash post-mortems in collaboration with Safety. • Serve as a go-between for Aviation Engineering, Technical Account Managers, and customer-facing teams by translating technical findings into digestible resolution paths and status updates. • Support DFR integration issues across systems such as FlockOS, CAD, VMS, DAA, and related customer environments. • Identify recurring trends, strengthen escalation quality, and improve internal knowledge resources that help Tier 1 and Tier 2 teams resolve issues faster. • Own and maintain troubleshooting documentation and knowledge base content for the broader DFR support organization.

🎯 Requisitos

• 4+ years of advanced technical support, technical operations, or systems troubleshooting experience in a complex hardware/software environment. • Strong technical troubleshooting skills, including the ability to analyze logs, interpret failures, isolate issues, and reproduce problems in live and test environments. • Experience writing clear, engineering-ready defect reports and technical summaries with actionable reproduction details. • Hands-on familiarity with hardware and software systems used in DFR environments, including drones, docks, radar, streaming/video systems, and integrated public safety workflows. • Working knowledge of public safety IT systems, networking, and infrastructure concepts, especially where integrations and uptime are critical. • Comfort operating in a high-urgency escalation environment and collaborating across Support, Technical Account Manager, Safety, Product, Engineering, and deployment teams. • Experience with SaaS platforms, APIs, and technical support tooling is strongly preferred. • FAA Part 107 certification is required, or the ability to obtain and maintain it quickly in role.

🏖️ Benefícios

• Flexible PTO: We seriously mean it, plus 11 company holidays. • Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. • Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. • Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. • Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support. • Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. • ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. • WFH Stipend: $150 per month to cover the costs of working from home. • Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more. • Home Office Stipend: A one-time $750 to help you create your dream office. • Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.