Account Manager

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Floowi Inc

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🤝 B2B

🎯 Recrutamento

☁️ SaaS

B2B • Recruitment • SaaS

Floowi Inc é uma plataforma e fornecedora de talentos offshore voltada para os EUA, conectando agências de marketing em rápido crescimento com profissionais pré-selecionados e fluentes em inglês, baseados na América Latina. Oferece suporte completo ao processo de contratação — desde a busca de candidatos, entrevistas, integração, folha de pagamento até substituições — e insere especialistas em marketing, designers e operações nas equipes dos clientes em cerca de 15 dias. A Floowi enfatiza o alinhamento cultural e de fuso horário, contratos mensais flexíveis e economia de custos para agências que buscam escalar rapidamente sem ciclos longos de contratação.

Descrição

• Serve as the primary client point of contact across email, phone, and Zoom, responding to questions, concerns, and requests in a timely and professional manner. • Manage client onboarding and ensure a smooth handoff from sales into production, coordinating all necessary information and setting clear expectations. • Coordinate internal project tasks with the team to keep web design and SEO engagements on schedule and ensure nothing falls through the cracks. • Identify retention risks and upsell opportunities within the account base, taking proactive steps to strengthen client relationships and grow revenue. • Support the sales pipeline by following up with inbound leads and booking qualified calls with the co-founders. • Handle difficult conversations, complaints, and escalations calmly and effectively, resolving issues without requiring founder involvement.

🎯 Requisitos

• Prior experience in an Account Manager, Client Success Manager, or similar client-facing role within a marketing or web services agency. • Demonstrated understanding of web design project workflows and SEO service delivery, including the ability to speak confidently with clients about both. • Hands-on experience with GoHighLevel and ClickUp. • Proven track record in client retention, upselling, and supporting sales processes. • Strong written and spoken English, with the ability to communicate clearly and professionally across email, phone, and video calls. • Ability to work independently, take ownership of accounts, and operate with minimal supervision in a fast-paced remote environment.

🏖️ Benefícios

• Competitive salary in USD • Remote-first flexibility. Work from anywhere. • A monthly flexible benefits budget, in addition to your salary. • PTO and paid U.S. holidays