Customer Success Manager, RN

Vaga não está no LinkedIn

🕒 Novembro 9, 2025

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Florence Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🏥 Saúde

⚕️ Seguro de Saúde

Healthcare • Healthcare Insurance

A Florence Health é uma empresa de saúde com sede em Arlington, VA, dedicada a criar um sistema de cuidados primários melhorado, focado principalmente em idosos nos Estados Unidos. Inspirando-se em Florence Nightingale, a empresa busca aprimorar a prestação de serviços de saúde através de práticas independentes e clínicas especialmente desenhadas para melhorar o acesso, o engajamento médico e a experiência do paciente. A Florence Health apoia uma rede de provedores de cuidados primários de alto nível, que se beneficiam da afiliação enquanto mantêm sua independência. Sua iniciativa é fortalecida pelo Nightingale Technology, uma plataforma projetada para fornecer "super dados de saúde" para melhorar a eficiência clínica e operacional.

Descrição

• Manage a portfolio of provider groups and independent practices, ensuring alignment with Florence’s value-based care objectives. • Collaborate closely with providers to review clinical performance metrics, identify opportunities for improvement, and support proactive care strategies. • Use your nursing expertise to evaluate patient care processes, identify gaps, and recommend actionable interventions. • Partner with Florence’s analytics, operations, and product teams to align performance strategies with data insights and platform capabilities. • Implement and drive adoption of the Nightingale platform, ensuring providers can efficiently manage risk and population health. • Develop strong relationships with clinical teams—supporting them as a trusted resource for clinical insight, performance improvement, and patient outcome optimization. • Prepare and present reports and recommendations that track key outcomes across cost, quality, and patient satisfaction. • Identify root causes of operational and clinical challenges and collaborate cross-functionally to design scalable, sustainable solutions.

🎯 Requisitos

• Registered Nurse (RN) with 5+ years of clinical experience (primary care or geriatric care strongly preferred) • Valid RN license (multi-state or compact license preferred). • Strong clinical judgment and understanding of primary care workflows and patient management. • Interest in transitioning into a non-bedside, technology-enabled role focused on improving provider performance and patient outcomes. • Excellent analytical and organizational skills—comfortable interpreting metrics and identifying trends to inform decision-making. • Strong communication and leadership skills, with the ability to collaborate effectively across multidisciplinary teams. • A proactive, results-oriented mindset with high self-accountability and initiative. • Enthusiasm for innovation, growth, and long-term impact—we’re looking for someone who wants to grow with Florence for at least two years and help shape our next chapter. • Experience with SaaS or tech-enabled healthcare platforms is preferred but not required—training provided.

🏖️ Benefícios

• Opportunity to apply your clinical expertise in a cutting-edge, data-driven healthcare organization. • Work remotely with flexible hours and meaningful quarterly travel. • Be part of a mission-driven team transforming how primary care is delivered and rewarded. • Competitive compensation and professional growth opportunities within a rapidly expanding company.