Technical Enablement Lead

🕒 Junho 25

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Flosum

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2013

🤝 B2B

☁️ SaaS

B2B • Software • SaaS

Flosum é uma solução completa desenvolvida para Salesforce, focando em aprimorar as capacidades de DevOps, backup e arquivamento, além de garantir a orquestração da segurança. Confiada por empresas da Fortune 1000, a Flosum simplifica os processos de desenvolvimento em Salesforce, automatiza medidas de segurança e reduz significativamente o tempo de implantação, mantendo a integridade dos dados. Com suas ferramentas nativas do Salesforce, a Flosum promove colaboração e eficiência para organizações que buscam otimizar seus investimentos no Salesforce.

Descrição

• Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. • Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). • Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. • Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. • Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. • Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. • Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. • Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.

🎯 Requisitos

• 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. • Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. • Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). • Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. • Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. • Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).