Director, Field Operations – Service Delivery

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🕒 Junho 17

🏄 California, Colorado, +4 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $160.000 - $190.000 / ano

⏰ Tempo Integral

🔴 Especialista

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Fluid2Chip

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2025

🤝 B2B

🏢 Corporativo

🔧 Hardware

B2B • Enterprise • Hardware

A Fluid2Chip é uma empresa de serviços técnicos especializada na inicialização, teste, integração e otimização de sistemas de resfriamento líquido de alta densidade para ambientes de missão crítica. Aproveitando décadas de experiência em data centers, a Fluid2Chip oferece comissionamento de sistemas, serviços técnicos de loop de água (enchimento, descarga, limpeza, filtragem, tratamento), integração de resfriamento líquido direto no chip, resposta a emergências, manutenção preditiva e gestão de programas para clientes em data centers hyperscale, colocation, corporativos, infraestrutura de computação em IA, instalações industriais e manufatura avançada. A empresa enfatiza a excelência técnica, confiabilidade e liderança no setor, através de contribuições para a ASHRAE e liderança de pensamento em tecnologias de resfriamento líquido.

Descrição

• Provide visibility across active engagements — scope, schedule, risks, and priorities. • Ensure projects are progressing as planned and support teams in resolving issues quickly. • Reinforce consistency in delivery standards and execution across engagements. • Act as a central coordination point across a distributed field organization. • Build and implement repeatable processes, operating rhythms, and delivery standards. • Establish playbooks, communication cadences, and escalation paths. • Introduce structure into a fast-growing environment that has historically been less defined. • Continuously improve how work flows across teams and functions. • Contribute to and help drive: Workforce planning and staffing strategy, Resource allocation and utilization, Backlog visibility and capacity alignment, Revenue forecasting and business planning. • Support the development and refinement of operational and financial models tied to growth. • Ensure the business has clear visibility into performance and forward-looking demand. • Own and/or support the operational components of proposals, including: Staffing approach, Execution planning, Delivery readiness. • Ensure work is properly scoped and aligned with actual delivery capability. • Provide oversight across delivery-related functions (e.g., staffing coordination, recruiting inputs, scheduling, execution support, etc.). • Support existing owners by improving alignment, visibility, and execution consistency. • Identify gaps, bottlenecks, and risks across the organization and drive solutions. • Ensure decisions across functions align to overall business priorities. • Lead and support a distributed team of field professionals and team leads. • Reinforce accountability, professionalism, and execution discipline. • Conduct regular check-ins to understand performance, surface issues, and remove roadblocks. • Support hiring, onboarding, and development of team members.

🎯 Requisitos

• Bachelor's degree in Engineering, Construction Management, Operations, Business, or related field — OR equivalent hands-on commissioning/field testing background in mission-critical or industrial environments. • PMP or equivalent operational credibility. • Experience in a field-based technical services environment, such as: Commissioning QA/QC or field verification, Technical or engineering services, Specialty contracting or service delivery organizations. • Experience helping build or scale teams, processes, and delivery functions. • Strong operational instincts — ability to bring structure to a growing, evolving business. • Experience working across staffing, utilization, planning, and delivery execution. • Ability to operate across functions without direct ownership of each while driving alignment and accountability. • Experience leading distributed, field-based teams. • Strong business and operational acumen, including familiarity with capacity planning, backlog management, and revenue forecasting. • Experience contributing to or leading proposal planning and delivery readiness. • Background in high-growth or build-as-you-go environments, where processes and systems are developed over time.

🏖️ Benefícios

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option). • Flex spending accounts (FSA). • Dental and vision plans. • Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26. • 401k with company match and self-directed brokerage account option. • PTO including additional paid time off during the last week of the year. • Company paid life insurance coverage for employees and their eligible dependents. • Short and long-term disability, AD&D coverage. • Professional development opportunities, tuition reimbursement, and professional licensing assistance. • Paid parental leave after one year of employment.