Senior Account Manager

🕒 Julho 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $123.000 - $130.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Foodsmart

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🍽️ Alimentos e Bebidas

🏥 Saúde

⚕️ Seguro de Saúde

Food & Beverage • Healthcare • Healthcare Insurance

A Foodsmart é uma empresa focada em oferecer suporte nutricional personalizado e cuidado alimentar acessível através da orientação de nutricionistas registrados. Oferece ferramentas como planejamento de refeições, entrega de alimentos via parcerias com Instacart, Grubhub e Walmart, e um marketplace de alimentos que ajuda os usuários a economizar em compras de supermercado. A Foodsmart também trabalha com planos de saúde para oferecer serviços de nutrição aos seus membros, muitas vezes sem custo adicional.

Descrição

• Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery • Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution • Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals • Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments • Execute established account management standards and processes with precision and consistency across your portfolio • Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams • Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks • Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed • Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion • Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts • Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention

🎯 Requisitos

• 5+ years of experience in account management, client services, healthcare consulting, or healthcare services in a client-facing or relationship development role • Demonstrated history of exceeding performance-based metrics and retaining a book of business through contract renewals and targeted expansion opportunities • Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously • Excellent communication and interpersonal skills, with the ability to build trust • Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance • Experience in meeting revenue retention targets through contract renewals • Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial) • Understanding of complex contracting and provider agreements within health plans and health systems • Proficiency with CRM platforms (Salesforce or equivalent)

🏖️ Benefícios

• Remote-First Company • Unlimited PTO • Flexible & remote location • Healthcare Coverage (Medical, Dental, Vision) • 401k & bonus • Registered Dietitian Sessions