Technical Customer Support

Vaga não está no LinkedIn

🔥 1 hora atrás

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Fortive

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2016

🏥 Saúde

🏭 Manufatura

📦 Logística

💰 Post-IPO Equity em 2020-03

Healthcare • Manufacturing • Logistics

A Fortive é uma empresa global de tecnologia industrial que se especializa em oferecer soluções avançadas para a área da saúde, soluções operacionais inteligentes e tecnologias de precisão. Com uma equipe de 18. 000 colaboradores, a Fortive trabalha para resolver desafios técnicos complexos, promovendo operações industriais mais seguras, inteligentes e eficientes. A empresa enfatiza sustentabilidade, integridade e melhoria contínua, buscando um futuro mais forte, mais seguro e mais inteligente. A Fortive foi reconhecida como uma das empresas mais responsáveis dos Estados Unidos, demonstrando seu compromisso com impacto social e ambiental positivo.

Descrição

• Provide first-line technical support for Fluke Reliability software applications in Microsoft and web-based environments • Respond to customer inquiries through phone, email, chat, and virtual meetings • Troubleshoot technical and product-related issues and guide customers toward timely resolutions • Research, analyze, and document customer-reported issues accurately • Communicate technical information clearly and professionally to customers with varying technical expertise • Collaborate with team members to deliver an outstanding customer experience • Manage multiple support requests while maintaining a high level of service and responsiveness • Develop expertise in Fluke Reliability products and contribute to continuous improvement of support processes and customer satisfaction

🎯 Requisitos

• Strong problem-solving and analytical skills • Mechanical aptitude and interest in technology-related troubleshooting • Excellent verbal and written communication skills • Ability to explain technical concepts clearly and in a customer-friendly manner • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment • Ability to work independently and collaboratively • Commitment to exceptional customer service • Bachelor's degree or equivalent combination of education and relevant experience preferred • Previous experience in customer support, technical support, help desk, or customer service preferred • Familiarity with databases or database concepts preferred • Experience with software applications in a SaaS or technology environment preferred

🏖️ Benefícios

• Remote work flexibility within Brazil • Comprehensive onboarding and product training • Opportunities for career growth and internal mobility across multiple business functions • Collaborative and supportive team environment • Exposure to industry-leading reliability and maintenance software solutions • Ongoing learning and professional development opportunities • The opportunity to make a direct impact on customer success and satisfaction