Senior Account Manager – LTL

🕒 Outubro 7

🏄 California, Illinois, +2 estados a mais – Remoto

🏄 California – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Forward Air Corporation

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🚗 Transporte

📦 Logística

Transport • Logistics

A Forward Air é líder na indústria de transporte rodoviário rápido há mais de 25 anos. Nosso portfólio de serviços evoluiu para atender às necessidades únicas de remessa de cada cliente, incluindo transporte rápido de cargas (TL & LTL), coleta e entrega, transporte intermodal, distribuição de pool e serviços logísticos especializados com controle de temperatura. Na Forward Air, impulsionamos a inovação na indústria e nos esforçamos continuamente para desenvolver melhores tecnologias, sistemas e ferramentas para nossos clientes em toda a América do Norte - para manter seu negócio em movimento. Somos mais que uma empresa de transporte. Como um recurso único para suas necessidades de remessa, somos seu parceiro na cadeia de suprimentos.

Descrição

• Lead a portfolio of strategic and complex LTL transportation customers • Serve as trusted advisor and primary relationship owner for executive and operational customer stakeholders • Identify, pursue, and close new shipping opportunities within assigned accounts and target markets • Develop and execute strategic account growth plans aligned with customer supply chain initiatives • Collaborate with Operations, Customer Service, Pricing, Commercial, Sales, and Leadership teams • Analyze customer spend, shipping patterns, transportation network activity, market trends, revenue trends, satisfaction metrics, and retention risks • Identify organic growth, share-of-wallet expansion, and additional transportation solution opportunities • Establish customer-specific performance metrics and reporting frameworks; lead corrective action and continuous improvement • Create and lead Quarterly Business Reviews, executive business reviews, and strategic planning discussions • Drive account retention, expansion, and profitability through commercial strategy, renewals, pricing discussions, and negotiations • Support RFP responses, customer expansions, contract negotiations, and win-back initiatives • Provide mentorship and best-practice sharing to Account Managers and team members as an LTL subject matter expert • Lead customer onboarding, implementation, solution launches, and major account transitions • Manage high-level customer escalations, service concerns, and operational challenges • Maintain account plans, forecasts, customer activity, opportunities, and pipeline visibility in Salesforce and other business systems • Perform other duties as assigned

🎯 Requisitos

• Undergraduate degree in Business, Supply Chain, Logistics, Transportation, or a related field from an accredited college or university required • 5+ years of transportation, logistics, account management, business development, or related customer-facing experience required • Demonstrated success managing strategic customer relationships • Deep understanding of transportation, freight operations, transportation networks, pricing strategies, terminal/station environments, and related logistics functions • Experience managing complex customer accounts, leading executive-level discussions, and developing strategic account growth plans • Strong business acumen and ability to analyze financial, operational, and customer performance data • Ability to identify revenue risks, develop retention strategies, lead commercial discussions, and drive profitable customer growth • Exceptional relationship management, communication, negotiation, presentation, and problem-solving skills • Ability to influence cross-functional teams and manage competing priorities in a fast-paced environment • Discretion and confidentiality in handling sensitive information • Proficiency with Windows PCs, Microsoft O365, Salesforce, and web conferencing tools including Teams, Zoom, and Webex • Must be comfortable with travel for related meetings/events

🏖️ Benefícios

• Remote work arrangement • Travel for related meetings/events