SharePoint Knowledge & Learning Administrator

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FreedomCare

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

⚕️ Seguro de Saúde

👥 B2C

🌍 Impacto Social

Healthcare Insurance • B2C • Social Impact

FreedomCare é um provedor de cuidados domiciliares em rápido crescimento nos Estados Unidos, financiado pelo Medicaid. A empresa oferece um serviço de cuidado domiciliar único que permite aos pacientes escolher seus cuidadores, que podem ser um membro da família ou amigo, garantindo que eles sejam pagos prontamente após seus turnos através de um aplicativo prático. Operando em vários estados, incluindo Nova York, Nevada, Missouri, Pensilvânia, entre outros, a FreedomCare se concentra em fornecer cuidados confiáveis no conforto da casa do paciente, melhorando a satisfação e reduzindo visitas hospitalares. Seu programa se destaca pela alta satisfação do cliente e pelo número de avaliações positivas, refletindo o impacto e a eficácia de seus serviços em melhorar o bem-estar de cuidadores e pacientes.

Descrição

• Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions. • Develop and manage information architecture to ensure content is intuitive, searchable, and scalable. • Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management. • Develop naming conventions, page standards, metadata tagging, and documentation best practices. • Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system. • Write, edit, and maintain process documentation, job aids, call scripts, and internal communications. • Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices. • Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility. • Oversee SharePoint permissions, role-based access, and site maintenance. • Monitor site usage, engagement, and feedback to continuously improve user experience. • Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations. • Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy. • Set up and maintain automated learning pathways, reminders, and certifications aligned with compliance and business requirements. • Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed. • Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness. • Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content. • Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools. • Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles. • Support live and virtual training sessions by managing learning assets and post-session resources.

🎯 Requisitos

• Bachelor’s degree in Instructional Design, Knowledge Management, Education, Communications, or a related field, or equivalent professional experience. • Minimum of 3 years of experience in knowledge management, SharePoint administration, LMS administration, instructional design, or technical documentation. • Demonstrated experience building a SharePoint site or knowledge base from the ground up. • Strong understanding of information architecture, metadata design, permissions, and content governance. • Hands-on experience administering SharePoint Online and internal documentation systems. • Experience with LMS platforms such as Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar. • Proficiency in Microsoft Office and Microsoft 365 tools, including SharePoint, Teams, Excel, PowerPoint, and Word. • Strong writing and editing skills with the ability to translate complex processes into clear, user-friendly content. • High attention to detail and strong organizational skills. • Self-starter mindset with the ability to identify gaps, recommend solutions, and execute independently. • Strong collaboration skills and comfort working cross-functionally. • Data-driven approach to evaluating content effectiveness and user engagement. • Basic HTML or SharePoint customization experience is a plus. • Experience in healthcare or regulated environments is a plus.

🏖️ Benefícios

• Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Fun company events • Ongoing learning opportunities