IT Support Level 3

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🕒 Julho 7

🌐 Venezuela, Colômbia, +4 outros países – Remoto

🇻🇪 Venezuela – Remoto 🇨🇴 Colômbia – Remoto 🇨🇷 Costa Rica – Remoto 🇧🇷 Brasil – Remoto 🇲🇽 México – Remoto 🇦🇷 Argentina – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

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Freelance Latin America

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

📦 Logística

📣 Marketing

✈️ Turismo

Logistics • Marketing • Travel

A Freelance Latin America é uma solução de contratação que conecta empresas a profissionais remotos bilíngues de alto nível da América do Sul. Ao oferecer um serviço totalmente gerenciado, eles lidam com todos os aspectos da contratação, incluindo recrutamento, integração e folha de pagamento, oferecendo às empresas soluções de pessoal econômicas sem comprometer a qualidade. Seus serviços atendem a vários setores, permitindo que as organizações se beneficiem de talentos excepcionais, enquanto mantêm compatibilidade de fuso horário e comunicação fácil.

Descrição

• Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments. • Install, configure, and maintain Windows Server and other server platforms. • Develop and maintain automation scripts using programming languages to streamline IT operations. • Analyze and compare IT solutions to recommend the best technologies for customer environments. • Optimize and scale hardware and software infrastructure. • Install, configure, and maintain email services, DNS, and related network services. • Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl. • Install, configure, and maintain remote access and remote management solutions such as ConnectWise and Datto. • Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies. • Create and maintain technical documentation and knowledge base articles using documentation platforms. • Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise. • Deliver exceptional customer service while resolving technical issues efficiently. • Continuously evaluate and improve existing systems, applications, and IT services.

🎯 Requisitos

• Proven experience providing Level 3 IT support in complex technical environments. • Advanced administration of Microsoft 365, Google Workspace, or Amazon AWS. • Strong experience troubleshooting Windows, Linux, macOS, Windows Server, and related operating systems. • Experience with remote software deployment and endpoint management. • Solid understanding of networking concepts, including TCP/IP, DNS, and local network administration. • Experience administering email filtering, IT security tools, firewalls, VPNs, backups, and virtualization platforms. • Strong knowledge of cloud infrastructure and server administration. • Experience using scripting or programming languages to automate administrative tasks. • Experience working with ticketing systems and technical documentation platforms. • Excellent customer service, communication, and problem-solving skills. • Relevant technical certifications are highly valued.

🏖️ Benefícios

• Fully remote work environment • Stable, long-term collaboration • Clear scope of responsibilities and structured workflows • Training and onboarding support • Opportunity to work with international teams • Exposure to modern tools and professional processes • Supportive and collaborative work culture • Opportunity for skill development and career growth