Principal AI Solutions Engineer

🕒 Junho 17

🏄 California – Remoto

🏄 California – Remote

💵 $159.205 - $196.665 / ano

⏰ Tempo Integral

🔴 Especialista

💻 Engenheiro de Soluções

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Freshworks

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

📦 Logística

💰 $85.000.000 Secondary Market em 2020-01

Consulting • Marketing • Logistics

A Freshworks é uma empresa que oferece software poderoso e fácil de usar para atendimento ao cliente, gerenciamento de serviços de TI (ITSM), automação de vendas e automação de marketing. A companhia disponibiliza uma linha de produtos que inclui Freshdesk, Freshservice, Freshsales, Freshchat e Freshmarketer, todos aprimorados com inteligência artificial para aumentar a produtividade e a eficiência. Com soluções projetadas para elevar o engajamento do cliente e dar suporte às operações de TI, a Freshworks atende a mais de 68. 000 empresas em todo o mundo. Suas plataformas orientadas por IA, como o Freddy AI Agent, têm como objetivo oferecer um serviço rápido e sempre disponível, tornando o trabalho mais simples e eficiente para equipes de diversos setores.

Descrição

• Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and customer outcomes • Lead AI advisory engagements with enterprise customers, facilitating executive workshops, discovery sessions, AI readiness assessments, business value discussions, and strategic planning sessions that align AI investments to measurable business objectives • Partner with account teams to identify, qualify, and execute AI opportunities across new business, expansion, and renewal motions, helping customers build compelling business cases for AI investments • Help customers identify and prioritize high-value AI use cases across ITSM, ITOM, ITAM, Employee Service Management, and enterprise workflows, while defining success criteria and measurable outcomes • Deliver compelling demonstrations, presentations, executive briefings, and proof-of-value engagements that showcase the business impact of Freshservice AI capabilities, including AI agents, workflow automation, agent productivity, self-service, and conversational experiences • Develop scalable frameworks, playbooks, value assessments, and best practices that enable teams across North America to effectively position, sell, and demonstrate the value of AI solutions • Act as a trusted advisor to Product and Engineering teams by sharing customer feedback, market trends, competitive intelligence, and emerging AI requirements that help shape future innovation • Mentor and enable Solutions Engineers, Account Executives, and Customer Success teams on AI positioning, business value conversations, executive engagement, and industry best practices

🎯 Requisitos

• 10+ years of experience in Solutions Engineering, Solution Consulting, Technical Advisory, or related customer-facing technical roles within enterprise software • Deep understanding of AI, Generative AI, Large Language Models (LLMs), AI agents, automation technologies, and emerging trends shaping enterprise software • Proven track record of driving business value through transformational technologies, automation initiatives, or AI-driven solutions • Experience leading executive workshops, strategic discovery sessions, business value assessments, and consultative customer engagements • Strong understanding of ITSM, ITOM, ITAM, Enterprise Service Management, or adjacent operational technologies • Ability to connect technical capabilities to business outcomes and clearly articulate ROI, success metrics, and value realization strategies • Experience developing scalable programs, methodologies, or frameworks that drive impact across a broad customer or sales organization • Exceptional communication, presentation, and storytelling skills, with the ability to influence both technical and executive audiences • Experience partnering with Product Management, Product Marketing, Customer Success, and Sales leadership to drive customer and business outcomes • Comfortable operating independently across multiple strategic initiatives, stakeholders, and customer engagements • Experience with digital transformation initiatives, AI strategy engagements, organizational change initiatives, or business value consulting is highly desirable

🏖️ Benefícios

• dental, medical, vision, disability and life insurances • Equity + ESPP • flexible PTO • flexible spending • commuter benefits • wellness benefits • adoption and parental leave benefits