Senior Technical Support Engineer

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🕒 Maio 27

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FUJIFILM Corporation

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10.000+ funcionários

Fundada em 1934

Healthcare • Electronics • Imaging

A FUJIFILM Corporation é uma empresa global estabelecida em 1934, atuando em diversos campos, incluindo saúde, eletrônica e imagem. Como uma empresa de saúde total, a FUJIFILM desenvolve uma ampla gama de negócios em prevenção, diagnóstico e tratamento. Além disso, a empresa foca na sustentabilidade ambiental por meio da melhoria da eficiência industrial, enquanto também captura e preserva memórias através de filmes e fotografias, enriquecendo vidas emocionais e conexões humanas.

Descrição

• Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses • Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM • Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process • Collaborates with peers and other team members when working on more complex technical issues • Effectively documents cases throughout the process of troubleshooting the issue • Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved • Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case • Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned • Monitors TAC phone system wall boards to ensure that proper statuses are maintained

🎯 Requisitos

• Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent • One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred) • Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle • Knowledge of current network technologies • Superior communication and interpersonal skills, excellent phone manner • Ability to achieve results and meet goals in a fast-paced, team environment • Knowledge of Synapse workflows and their implementations • Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)

🏖️ Benefícios

• Flexible work arrangements • Professional development