Technical Support – Mammography Equipment

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FUJIFILM Corporation

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1934

Healthcare • Electronics • Imaging

A FUJIFILM Corporation é uma empresa global estabelecida em 1934, atuando em diversos campos, incluindo saúde, eletrônica e imagem. Como uma empresa de saúde total, a FUJIFILM desenvolve uma ampla gama de negócios em prevenção, diagnóstico e tratamento. Além disso, a empresa foca na sustentabilidade ambiental por meio da melhoria da eficiência industrial, enquanto também captura e preserva memórias através de filmes e fotografias, enriquecendo vidas emocionais e conexões humanas.

Descrição

• Provides national level technical support to HCUS personnel as needed via the telephone and on-site visits. • Provides remote and over the phone troubleshooting and diagnostic analysis with customers and dealers over the phone and via email. • Adheres to a 15-minute response time to returning service calls. • Supports the sales and marketing teams with promoting the product(s). • Prepares and disseminates information related to MG products to HCUS personnel to improve their ability to perform tasks related to the products. • Approves FDA-2579 submissions for MG installations or certified component replacements. • Assists with training classes under the direction and support of senior technical support team members. • Helps roll out new MG products by participating in installations as needed. • Continuously works with the installation team to improve processes and customer experience. • Assists with field service work as company needs dictate. • Maintains excellent working relationships with HCUS personnel in all departments. • Works overtime and odd hours as needed, including at the "last minute". • Travels extensively to customer sites to solve problems as needed. • Demonstrates excellent capability for analyzing, evaluating, diagnosing, and resolving extremely complex equipment problems in a minimum period of time. • Adheres to and ensures compliance of all safety practices and quality procedures. • Promotes both internally to the company and externally, the image and reputation of HCUS. • Performs other duties as directed by the Manager, National Technical Support.

🎯 Requisitos

• At least five (5) years of previous experience maintaining and troubleshooting MG equipment at other companies, or at least three (3) year of HCUS Service experience with demonstrated proficiency in MG. • Capable of operating all test equipment required to service MG equipment. • Bachelor's degree from an accredited four-year college—preferably in an electronics-related discipline—or equivalent experience is required. • Proficiency in Microsoft Office. • Must be able to provide national-level technical support in MG. • Must have strong problem-solving skills. • Soldering proficiency desired. • Must have ability to manage and provide support on multiple projects at the same time. • Must have strong computer skills. • Must be self-motivated. • Must be willing to travel and work long hours. • Must have valid driver's license with a safe driving record.

🏖️ Benefícios

• Medical • Dental • Vision • Life Insurance • 401k • Paid Time Off • Company Car