Access Solutions Specialist

🕒 6 dias atrás

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Fusion Connect

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

📡 Telecomunicações

🏢 Corporativo

Telecommunications • Technology • Enterprise

A Fusion Connect é um provedor líder de serviços gerenciados de comunicação, especializado em soluções que aprimoram a conectividade e a colaboração para empresas. A empresa oferece uma ampla gama de serviços, incluindo redes gerenciadas, SD-WAN, acesso à internet banda larga e dedicada, e plataformas de comunicações unificadas e colaboração como VoIP e UCaaS. A Fusion Connect também fornece serviços de chamadas via Microsoft Teams, troncos SIP e soluções para substituição de sistemas telefônicos legados. Com um compromisso com a satisfação do cliente e a confiabilidade do serviço, a Fusion Connect tem ajudado empresas a modernizar sua infraestrutura de comunicação há mais de duas décadas. A empresa enfatiza a utilização do Microsoft 365 para ajudar os clientes a maximizar seus investimentos em tecnologia.

Descrição

• Serve as the primary resource for all access and connectivity pricing requests. • Source and price connectivity solutions including Dedicated Internet Access (DIA), Broadband, Ethernet, Fixed Wireless, Transport, SD-WAN underlay services, and other network access products. • Evaluate multiple carrier options and recommend optimal solutions based on pricing, serviceability, customer requirements, and business objectives. • Collaborate with Sales Engineering to ensure proposed solutions meet customer technical and operational requirements. • Maintain expertise in carrier networks, access technologies, market pricing trends, and competitive positioning. • Assist Sellers in identifying creative connectivity solutions to support complex customer opportunities. • Manage the complete access quote lifecycle from request intake through quote delivery. • Generate accurate and timely quotes utilizing Fusion Connect quoting tools, carrier portals, and internal systems. • Ensure all quote requests meet established service-level objectives and quality standards. • Maintain detailed documentation of quote activity, carrier responses, pricing assumptions, and customer requirements. • Partner with Sellers to provide strategic pricing recommendations that maximize competitiveness while protecting company profitability. • Support special pricing requests and assist with deal reviews as needed. • Leverage established Vendor Relations and carrier escalation processes to support seller opportunities. • Engage carriers to obtain pricing, serviceability, promotions, and non-standard solutions. • Escalate carrier issues when necessary to support customer requirements and revenue objectives. • Maintain awareness of carrier product changes, pricing programs, and market developments. • Assist in evaluating carrier performance and identifying opportunities to improve sourcing efficiency. • Continuously identify opportunities to improve quoting processes, reduce turnaround times, and enhance the partner and customer experience. • Maintain data accuracy within Salesforce, quoting systems, and carrier management tools. • Support reporting and analysis related to quote activity, turnaround times, carrier performance, and win rates. • Partner with Sales Operations leadership on process improvement initiatives and operational best practices. • Contribute to documentation, training materials, and knowledge-sharing resources related to access quoting

🎯 Requisitos

• Strong understanding of telecommunications and connectivity solutions including DIA, Broadband, Ethernet, SD-WAN, Transport, Fixed Wireless, and related technologies. • Knowledge of carrier ecosystems, quoting methodologies, and access procurement processes. • Exceptional analytical and problem-solving skills. • Strong attention to detail with a commitment to accuracy. • Ability to manage multiple priorities and deadlines in a fast-paced environment. • Excellent written, verbal, and interpersonal communication skills. • Strong organizational and time management skills. • Ability to build productive relationships with partners, vendors, and internal stakeholders. • Proficiency with Salesforce, Microsoft Office Suite, carrier portals, and quoting platforms. • Ability to work independently while collaborating effectively across multiple departments.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options