L3 Network Support Engineer – Remote

🕒 Junho 1

🏄 California, Washington – Remoto

🏄 California – Remote ☕ Washington – Remote

💵 $85.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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FusionTek

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🔒 Cibersegurança

🏢 Corporativo

☁️ SaaS

Cybersecurity • Enterprise • SaaS

A FusionTek é uma empresa especializada em fornecer soluções completas de TI para pequenas e médias empresas. Fundada em 2007, a FusionTek oferece uma gama de serviços, incluindo serviços de TI gerenciados, serviços de TI co-gerenciados, soluções em nuvem e consultoria em TI. A empresa é conhecida por suas soluções em serviços de segurança de rede, proteção contra ransomware e planejamento de continuidade de negócios. A FusionTek também fornece hardware como serviço, sistemas de telefonia VOIP e proteção de email e contra spam. Com foco em indústrias como contabilidade, arquitetura, construção, saúde, jurídica e organizações sem fins lucrativos, a FusionTek é dedicada a ajudar empresas a alcançar maior sucesso através de soluções tecnológicas avançadas.

Descrição

• Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff. • Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients. • Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption. • Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations. • Documentation & Best Practices: Maintain impeccable documentation of client networks, configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.

🎯 Requisitos

• 🎓 3–5+ years of hands-on networking + advanced IT support, ideally within a Managed Service Provider (MSP) environment. • Must reside in Continental United States • Time Zone Requirement: Must reside in the Central or Pacific Time Zone (CST/PST) • 🛠️ Desired Certifications (To Hit the Ground Running): We are seeking candidates who can support their experience with industry-recognized credentials. The ideal candidate will possess a combination of the following: • - CompTIA Network+ (Required) and Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire) • - CompTIA Security+, Fortinet NSE4+, SonicWall SNSA • - Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102) • 🛠️ Technical Skills • - Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management. (e.g., Fortinet, SonicWall, Cisco, or Meraki) • - Experience with Datto Networking (APs, switches) is a major advantage. • - Demonstrated ability to recover client data during outages and manage high‑pressure DR scenarios. • - Hands-on experience with Datto BCDR, Veeam, or Barracuda is a strong plus • - Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper‑V) • - Working knowledge of Microsoft Azure and/or AWS • 💬 Professional & Soft Skills • - Proven ability to work independently in a 100% remote environment • - Strong communication, time management, and proactive collaboration skills • - Ability to explain complex technical concepts to non‑technical users with clarity and empathy • - Exceptional written and verbal communication

🏖️ Benefícios

• 💰 Competitive salary: $85k - $95k/year • 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. (That's potentially another $13,600 - $15,200 annually) • 🌎 100% remote position across all 50 states (Central or Pacific Time Zones required) — ditch the commute and work where you’re happiest! • 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage • 📈 401(k) plan with 4% company matching and immediate vesting • 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility • 📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications • 📱 Monthly cell phone stipend to support your connectivity needs • 🤝 Team culture: Fun events and opportunities to connect with colleagues