Senior Director, Pricing & Packaging

🕒 Abril 22

🏄 California, Rhode Island, +3 estados a mais – Remoto

🏄 California – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $215.000 - $230.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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Gainsight

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

☁️ SaaS

🤝 B2B

🤖 Inteligência Artificial

SaaS • B2B • Artificial Intelligence

A Gainsight é uma líder no campo de Plataformas de Sucesso do Cliente, reconhecida no Quadrante Mágico do Gartner® de 2024. Ela oferece um conjunto abrangente de produtos projetados para melhorar o engajamento do cliente, impulsionar a retenção e expandir o crescimento dos negócios. A plataforma da Gainsight fornece insights em tempo real, impulsionados por IA, em todas as interações com clientes, permite estratégias digitais para o sucesso do cliente e melhora a adoção de usuários por meio de engajamentos no aplicativo e análises de produtos. A empresa visa consolidar dados de clientes, alinhar equipes de negócios e criar comunidades de clientes eficientes. Com foco em escalar jornadas de clientes usando IA enquanto mantém elementos humanos, a Gainsight atende a uma ampla gama de indústrias por meio de suas soluções de gerenciamento de sucesso do cliente.

Descrição

• Own the end-to-end pricing and packaging strategy across Gainsight’s product suite by conducting analysis, modeling options, and making recommendations that align customer value, product adoption and market dynamics • Lead the transition from seat-based pricing toward usage-based or hybrid monetization models where appropriate • Develop long-term monetization strategies that support Gainsight’s product roadmap and AI-driven platform evolution • Present monetization performance and key pricing decisions to the board and Executive Leadership Team as needed • Partner cross-functionally with Product, Sales, RevOps and Finance to ensure monetization strategies are aligned with customer needs and company goals • Partner with and oversee deliverables from external pricing consultancies as needed • Lead pricing and packaging design for new products and launches in partnership with the product GMs • Design and evolve value metrics, tiering and packaging strategy, bundling, cross-sell and upsell motions and a cross-functional governance process • Conduct competitive research and market analysis to inform pricing strategy and GTM decisions, adapt pricing strategy to new agentic and usage-based models • Build and maintain financial models to forecast the impact of pricing and packaging changes, partnering with Finance to support business case development • Track and report on monetization KPIs, identifying areas of friction, opportunity, or optimization across pricing, adoption, and retention • Partner with RevOps on our CPQ transformation • Support acquisition integration from a pricing/packaging perspective by assessing commercial models and contributing to launch plans

🎯 Requisitos

• 10+ years of experience in pricing strategy, business operations, or GTM strategy, ideally in B2B SaaS or technology • Strong analytical and financial modeling skills, comfortable in Excel/Sheets, and with BI tools (e.g., Sigma) • Experience conducting competitive and market research with the ability to turn insights into clear recommendations • Ability to communicate clearly and influence stakeholders across teams, from Product to Sales to Finance • Familiarity with SaaS business models, usage and outcome based pricing and product-led or AI-driven GTM strategies • Exceptional analytical and problem-solving skills • Ability to translate data insights into actionable pricing strategies • Strong executive communication and storytelling

🏖️ Benefícios

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset