Solutions Engineer

Vaga não está no LinkedIn

🕒 Abril 29

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Engenheiro de Soluções

👻 Score fantasma 45%

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Gatekeeper

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

☁️ SaaS

🏢 Corporativo

🤖 Inteligência Artificial

SaaS • Enterprise • Artificial Intelligence

O Gatekeeper é uma plataforma SaaS que automatiza a gestão do ciclo de vida de contratos, a gestão do ciclo de vida de fornecedores, o monitoramento de riscos e conformidade de terceiros, e a gestão de despesas para equipes de compras, finanças e jurídicas. Ela unifica dados de fornecedores, contratos e despesas, fornece agentes com tecnologia de IA para automação de contratos e de terceiros, integra-se a ERPs e a mais de 1. 700 aplicativos, e oferece monitoramento contínuo e prontidão para auditorias para reduzir o tempo de integração, acelerar a contratação e evidenciar economias.

Descrição

• Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers, acting as their key technical point of contact. • Take ownership of the full customer journey, guiding them from implementation to long-term success and ensuring phased implementation metrics are met and adopted. • Manage day-to-day technical actions, including configuration requests, workflow configuration updates, user permissions, and data updates. • Help customers translate their business processes into efficient Gatekeeper workflows. • Act as the first line of technical support for your customer portfolio, troubleshooting issues and collaborating with the wider Gatekeeper team to ensure fast, effective resolutions. • Build deep relationships with your portfolio to understand their business processes, strategic goals, and usage requirements. • Be the voice of your customer, championing their needs and suggesting Gatekeeper functionality enhancements. • Proactively monitor customer health and usage, identifying opportunities for optimisation from product releases and raising any engagement or usage risks to the Senior Solutions Engineer. • Track key success metrics such as Time to First Value for your customers inline with the phased implementation approach. • Meticulously document customer configurations and key interactions to ensure transparency across Gatekeeper colleagues. • Identify and surface expansion opportunities based on deep customer knowledge and pass them to the relevant Account Director. • Support the renewal process by preparing data for strategic business reviews, demonstrating long-term value, and highlighting key platform engagement. • Stay curious and up to date with new product releases, best practices and AI advancements.

🎯 Requisitos

• 2+ years of experience in a customer facing technical role (like Technical Support, IT, Junior Implementation, or similar) supporting SaaS implementations. • You have a genuine passion for helping customers succeed and an interest in learning about SaaS customer success models. • Experience in achieving implementation milestones including driving Time to First Value and delivering success criterias. • Analytical minded, love learning new software, configuration management and comfortable helping customers with data mapping and migration. • Genuine interest to explore new AI advancements, a commitment to learning how to leverage AI tools, and are actively seeking how it can evolve your work. • Natural problem-solver with exceptional attention to detail. You're organised and have experience supporting technical projects, tracking time, reporting on progress, and identifying risks. • Clear and professional communication skills (verbal, video, and written) and are comfortable in customer-facing interactions and documenting business processes. • Excited to build a career in customer value, eager to learn from a senior team member, and thrive in a fast-paced, collaborative environment. • Nice to Have • Experience with Vendor Management or Contract Lifecycle Management (CLM) platforms.

🏖️ Benefícios

• 100% remote working: no offices and no commute • Generous paid vacation allowance • Comprehensive benefits package including: • Private Medical & Dental cover • GRSP Matching • Employee Assistance Program • Learning & Development opportunities for lifelong learners • Technology: we provide everything you need to do your best work • Gatekeeper for Good: Match funding to support non-profit organisations in your local community • Gatekeeper retreats