Senior Service Delivery Manager

🕒 Setembro 23

🇺🇸 Estados Unidos – Remoto (EUA)

⏳ Contrato/Temporário

🟠 Sênior

👔 Gerente

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

GBH

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2005

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A GBH é uma fornecedora confiável de serviços virtuais de Chief Technology Officer (vCTO) e Chief Information Officer (vCIO) de nível de diretoria, ajudando empresas a criar e implementar estratégias de crescimento impactantes. A equipe inclui talentosos pesquisadores e designers de UX especializados em transformar ideias em produtos digitais de classe mundial. A GBH também oferece recursos de engenharia e serviços gerenciados de TI, fornecendo suporte essencial de TI, cibersegurança e soluções de continuidade de negócios. Com mais de 18 anos de experiência e um compromisso com o crescimento sustentável dos negócios, a GBH faz parceria com empresas para navegar em desafios complexos e alcançar objetivos estratégicos de forma eficaz.

Descrição

• Oversee the full lifecycle of projects from initiation and planning through execution, regulation, and closure • Ensure delivery against agreed scope, timelines, quality, and budget standards • Act as the main point of contact for client expectations • Coordinate escalations and guide project operations across multiple engagements • Manage customer expectations throughout service delivery • Own objectives and ensure continuous delivery of value to clients • Oversee teams for high performance and alignment with project and client goals • Drive continuous improvement in service delivery and operational excellence • Orchestrate end-to-end service delivery management while maintaining high-performing teams and client satisfaction • Define priorities, conduct project planning, coordinate across disciplines and departments, and manage releases • Manage major incidents, coordinate resolution, communicate with stakeholders, and lead post-incident reviews • Monitor, control, and support service delivery while ensuring adherence to systems, methodologies, and procedures • Champion service and support in projects, minimizing service impacts • Ensure service quality and performance, including future growth and demand in capacity planning • Identify and lead continuous improvement initiatives for customer and internal processes • Mentor, train, set targets, and manage staff performance • Foster collaboration across technical and non-technical stakeholders to achieve high-quality project goals

🎯 Requisitos

• Bachelor’s degree in Computer Science, Software Engineering, Industrial Engineering, or equivalent • 5+ years of project management experience • Experience with SDLC and application of Agile frameworks • Schedule requirements: EST plus occasional early-Australia overlap to coordinate with AU-based teams; no permanent overlap requirement • CSM and/or CSPO Certifications (a plus) • Master’s degree in Business Administration, Project Management, or Service Management (a plus) • Experience in technology services (a plus) • ISO 20000 (ITSM) readiness (a plus) • CAPM/PMP certification (a plus) • Passion for process improvement • Excellent leadership and people management skills • Strong conflict management skills • Outstanding verbal and written communication skills • Willingness to support and mentor junior staff • Excellent customer service and client-facing skills • Ability to work under pressure and meet deadlines • Flexibility to work in shifts and outside regular business hours • Strong organizational skills • Ability to handle confidential and sensitive information • Self-discipline and accountability • Ability to manage and prioritize tasks and time efficiently • Initiative and a proactive mindset

🏖️ Benefícios

• Empowering, friendly, fast-paced, and inclusive work environment • Open and empathetic culture promoting team growth • Learning and development opportunities • Competitive, unbiased, and fair rewards • Flexible working opportunities • Family-friendly policies • Ability to manage your own time