Case Manager

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🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $96.569 - $130.651 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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General Dynamics Information Technology

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1954

🔒 Cibersegurança

🤖 Inteligência Artificial

Defense • Cybersecurity • Artificial Intelligence

A General Dynamics Information Technology é uma empresa na vanguarda da inovação tecnológica, oferecendo uma ampla gama de serviços, incluindo consultoria, modernização digital e serviços de aplicações. A empresa atua fortemente na implementação de soluções relacionadas a Inteligência Artificial (IA), Cloud Computing, Cybersecurity, High-Performance Computing (HPC) e tecnologias quânticas. A GDIT é comprometida em apoiar os setores governamental e de defesa, fornecendo serviços críticos para a missão, como logística e gestão da cadeia de suprimentos, inteligência e segurança interna. A empresa também prioriza práticas de contratação diversas e inclusivas e promove ativamente o bem-estar dos colaboradores. Por meio de suas soluções de aceleração digital e do uso pioneiro de tecnologias emergentes, a GDIT busca impulsionar as missões das agências e enfrentar desafios tecnológicos complexos.

Descrição

• Provide leadership and oversight for Site Visit Leads/Investigators during patient safety and compliance case reviews • Act as the team lead for the task team responsible for managing case intake, triage, tracking, review, and resolution activities • Train, motivate, and mentor team members to ensure high-quality case management activities and adherence to project deadlines and standards • Manage the secure intake and documentation process for incoming patient safety and compliance cases from all sources • Redact sensitive information and ensure proper record management in accordance with federal regulations • Safeguard case records using secure storage, transfer, and handling methods • Develop and maintain case tracking tools that monitor case progression, metrics, and outcomes from intake through resolution • Ensure case tracking systems support real-time access for stakeholders and facilitate trend analysis • Prepare regular and ad hoc reports summarizing case activity, resolution status, and outcomes for HRSA, OPTN Committees, and other stakeholders • Assess newly submitted cases for severity, urgency, and scope • Develop initial case review plans, including timeframes, required data, and identification of involved stakeholders • Escalate cases when appropriate, including coordinating external reviews with entities like Centers for Medicare & Medicaid Services (CMS) • Coordinate case-related activities among various stakeholder groups, including HRSA, OPTN Committees, and other contractors • Document the roles, responsibilities, and coordination needs of all parties involved in individual cases • Analyze case data to identify trends, patterns of non-compliance, and patient safety risks • Prepare actionable recommendations for process improvement, policy updates, and educational initiatives for OPTN member organizations • Provide insights to HRSA and other stakeholders on compliance issues, risks, and necessary corrective actions • Conduct thorough, well-documented case reviews ensuring fair and consistent evaluation of patient safety and compliance issues • Draft comprehensive final case reports summarizing findings, decisions, and recommended follow-up actions such as Corrective Action Plans (CAPs) • Oversee the implementation of final decisions and recommendations, including tracking follow-up actions, updates to member records, and any necessary coordination with OPTN IT contractors or other teams • Manage continuous quality improvement efforts to strengthen case intake, triage, review, and resolution processes • Evaluate historical case trends and past operational reviews to refine workflows and policies proactively • Recommend strategies for improving oversight and accountability in OPTN member compliance activities

🎯 Requisitos

• Requires at least 6 years in compliance, project management, quality improvement, auditing, or investigations, within healthcare or regulatory environments • A Bachelor's degree • Strong understanding of federal, state, and local regulations • Analytic skills: ability to use independent judgment to determine risk • Excellent communication skills written and verbal • Leadership capabilities • Strong organizational skills to manage schedules and audit logistics • Demonstrated ability to handle sensitive information securely and discretely • Ability to travel to member organizations throughout the country (up to 15% of the time) • Must be able to obtain a Public Trust clearance

🏖️ Benefícios

• Comprehensive benefits and wellness packages • 401K with company match • Full-flex work week to own your priorities at work and at home • Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave • 15 days of paid leave per calendar year to be used for vacations, personal business, and illness • Additional 10 paid holidays per year • Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees • Short and long-term disability benefits • Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance