Customer Fulfillment Manager

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🕒 Maio 28

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Switzerland Global Enterprise

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1927

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce • Export

Switzerland Global Enterprise é uma plataforma nacional que oferece suporte às empresas na Suíça para promover seus produtos e serviços em mercados internacionais. A organização oferece diversos serviços, incluindo orientação para entrada em mercados, oportunidades de networking e informações sobre regulamentações de comércio exterior, ajudando as empresas suíças a expandir-se com sucesso e prosperar globalmente.

Descrição

• Own cost classification, billing and collections for assigned customer portfolio • Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions. • Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base. • Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs • Collect time sheets from vendors and suppliers; calculate and generate invoices for billing • Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys. • Update and maintain input in GE’s OneSteam ERP system and WBS structure. • Support SAM as needed in customer communication, outage closeout and customer relationship deliverables • Serve as SME for financial elements of Outage Assistant (OA)

🎯 Requisitos

• Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position) • Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role • Knowledge & experience within the power generation services, industrial, manufacturing industry • Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages • Strong quality background • Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam • Proficient in IT systems with ability to learn and adapt to new systems quickly • Good financial knowledge and commercial / contractual experience • Demonstrated communication & organizational skills • Strong interpersonal skills

🏖️ Benefícios

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off