Director of Functional Advisory

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Switzerland Global Enterprise

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1927

🤝 B2B

🛍️ Comércio Eletrônico

B2B • eCommerce • Export

Switzerland Global Enterprise é uma plataforma nacional que oferece suporte às empresas na Suíça para promover seus produtos e serviços em mercados internacionais. A organização oferece diversos serviços, incluindo orientação para entrada em mercados, oportunidades de networking e informações sobre regulamentações de comércio exterior, ajudando as empresas suíças a expandir-se com sucesso e prosperar globalmente.

Descrição

• Build, stand up, and scale the centralized FA team, including onboarding, role clarity, capability development, and ongoing coaching of team members. • Define and operationalize the FA engagement model, including scope of responsibilities, intake and prioritization processes, customer selection criteria, and success measures aligned to customer outcomes. • Develop and execute structured adoption and value realization strategies in close partnership with Customer Success Managers. • Establish and maintain a disciplined operating model that prioritizes work based on customer impact. • Design, implement, and continuously improve repeatable playbooks and value realization artifacts. • Collaborate with Professional Services to ensure effective transition from implementation to adoption. • Work cross-functionally with Product, Voice of Customer, Support, and Customer Success leadership to identify recurring customer needs.

🎯 Requisitos

• Bachelor’s degree from an accredited university or college or equivalent experience • 8+ years of experience in Customer Success, Professional Services, Consulting, or other customer-facing leadership roles in a complex B2B environment. • Demonstrated experience leading professional service teams, and working directly with customers on adoption and value realization. • Experience working with enterprise customers and managing complex stakeholder environments.

🏖️ Benefícios

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off